Service Development Section Manager

Talents Tide; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Talents Tide is seeking a Service Development Section Manager in Dubai to lead service improvement efforts for a government cultural authority. You will define the delivery standards, drive quality, and shape customer experiences across departments.

The role requires 7+ years in service development or public administration, strong stakeholder skills, and experience with cross-functional teams. Emirati nationals only, with emphasis on public sector excellence.

Qualifications

• Bachelor's degree or equivalent in business, service development, quality management, innovation management, project management, public administration or related field.
• 7+ years of relevant experience in service development or public sector programs.
• Proven track record leading high-impact programs and cross-functional teams.
• Strong stakeholder management skills, with internal and external partners.
• Up-to-date knowledge of service development trends and government best practices.

Responsibilities

• Lead the section's operational plan, budget, and performance indicators for service quality.
• Set and enforce policies, procedures, and standards for service delivery.
• Run customer experience initiatives: surveys, mystery shopping, satisfaction tracking and improvement programs.
• Manage and integrate the CRM system across departments.
• Apply the Global Star Rating System and track compliance.
• Lead training programs so frontline staff consistently deliver high-quality service.
• Handle escalated complaints and turn them into improvement opportunities.
• Represent the section in service development committees and meetings, internally and at government level.

Skills

Stakeholder management

Cross-functional teams

Service development

Quality management

Project management

Education

Bachelor's degree in Business Administration

Bachelor's degree in Service Development

Bachelor's degree in Public Administration

Job description

Service Development Section Manager

Dubai, UAE | Government / Public Sector

We're hiring a Service Development Section Manager to lead service improvement efforts for a well-established government cultural authority in Dubai. You'll shape how the organization designs, delivers, and measures customer-facing services — driving quality standards, service innovation, and customer experience across the board.

What you’ll do: Lead the section's operational plan, budget, and performance indicators for service quality Set and enforce policies, procedures, and standards for service delivery Run customer experience initiatives: surveys, mystery shopping, satisfaction tracking, and improvement programs Manage and integrate the CRM system across departments Apply the Global Star Rating System and track compliance Lead training programs so frontline staff consistently deliver high-quality service Handle escalated complaints and turn them into improvement opportunities Represent the section in service development committees and meetings, internally and at government level

What you’ll need: Bachelor's degree in Business Administration, Service Development, Quality Management, Innovation Management, Project Management, Public Administration, or equivalent7+ years of relevant experience Track record leading high-impact programs and cross-functional teams Strong stakeholder management skills, internal and external Up-to-date knowledge of service development trends and government best practices

Emirati Nationals only