Service Desk Technician

Fitch Group, Inc.; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking an IT Support Specialist to join their Global Service Desk team. The role involves providing high-quality support to users, resolving technical issues related to Microsoft products, and ensuring excellent communication throughout the support process. Candidates should have at least 2 years of experience in a service desk environment and strong technical skills. This position requires travel between multiple office locations.

Qualifications

• Experience supporting Microsoft products such as Windows 10 and Office 2019/365.
• At least 2 years experience in a fast-paced Service Desk environment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide high quality support by answering calls and tickets directed to the Global Service Desk.
• Respond to and resolve requests within specified time frames.
• Travel between the 3 Dubai offices providing onsite support.

Skills

Communication skills

Attention to detail

Quick problem-solving

Job description

We ll Count on You To:
• Provide high quality support by answering calls and tickets directed to the Global Service Desk
• Respond to and resolve requests within the specified time frame as logged in the ticketing system
• Work with co-workers to increase knowledge across the Global Service Desk team
• Develop own technical knowledge to improve ability to resolve requests
• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
• Have a strong eye for detail and an ability to follow procedures
• Travel between the 3 Dubai offices providing onsite support
What You Need to Have:
• Experience supporting Microsoft products such as Windows 10 and Office 2019/365
• Experience with supporting laptops/MFD and video conferencing equipment
• At least 2 years experience in a fast-paced Service Desk environment
• Excellent communication skills, both verbal and written
What Would Make You Stand Out:
• Experience with Windows 11
• Experience Mac IOS
• Experience supporting VIP users

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]