Service Desk Support ( L1)

Randstad (Schweiz) AG; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a motivated Service Desk Support professional to join their team in Dubai. In this role, you will be the first point of contact for IT-related queries, providing essential support to clients and ensuring their technical needs are met. With a focus on customer service, you will troubleshoot issues, escalate complex incidents, and maintain accurate records of support requests. This is an excellent opportunity to grow your skills in a fast-paced environment while collaborating with senior support staff on challenging problems. If you are ready to make an impact, this role is for you!

Qualifications

• Minimum 3 years of experience in service desk.
• Strong knowledge of Windows operating systems and common applications.

Responsibilities

• Serve as the first point of contact for IT-related queries.
• Troubleshoot basic hardware, software, and connectivity issues.
• Log and track incidents through to resolution.

Skills

Windows Operating Systems

Customer Service

Technical Support

Communication Skills

Ticketing Systems

Job description

We are seeking a motivated and skilled Service Desk Support professional to join our client company in Dubai. The ideal candidate will possess strong technical skills and a customer-oriented mindset to provide effective support for our clients' IT needs.

What You'll Do:

• Serve as the first point of contact for IT-related queries

Troubleshoot basic hardware, software, and connectivity issues

Escalate incidents as needed to L2/L3 support

Log and track incidents through to resolution

Communicate effectively with end-users in English

Provide first-level technical support via phone, email, and chat

Maintain accurate records of support requests and resolutions

Collaborate with senior support staff on complex issues

What We’re Looking For:
Minimum 3 years of experience in service desk
Strong knowledge of Windows operating systems and common applications
Excellent communication skills with a focus on customer service
Ability to work effectively in a fast-paced environment
Familiarity with ticketing systems is a plus

Ready to make an impact? Apply now and let’s grow together!