Service Desk Engineer

Tanqeeb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Tanqeeb in Dubai is seeking a capable Service Desk Administrator to operate and administer the Corporate Services Service Desk, delivering tasks and work orders to meet SLAs and KPIs. You will also manage access provisioning and maintain service quality.

The role requires a Bachelor’s degree, strong English communication, ServiceNow experience (cert preferred), and solid IT skills with MS Office and access control systems. Arabic is a plus, with a proactive, detail‑oriented approach.

Qualifications

• Bachelor’s degree required.
• Experience with ServiceNow preferred (certification welcome).
• Strong IT skills with MS Office and access control systems.
• Excellent English communication; Arabic is a plus.

Responsibilities

• Operate and administer the Corporate Services Service Desk to meet SLAs and KPIs.
• Manage access provisioning and operate the access control system.
• Schedule tasks, generate reports, and prioritize urgent requests.
• Handle calls to the Service Desk and assist with inquiries.
• Produce time and attendance reports and perform inventory checks.
• Carry out administrative tasks for the department as assigned.

Skills

ServiceNow

MS Office

English fluency

Arabic language

Education

Bachelor's degree

Job description

Purpose of the Role

• Operate and administer the Corporate Services Service Desk, to efficiently process all tasks and work orders to the highest performance standard in line with established SLAs and KPIs.
• Operate Client’s access control system to ensure all access provisions are performed accurately and efficiently.

This role will report into: Analyst – Hospitality & Employee Service.

Main Duties and Responsibilities

• Receive and act upon requests for access control related items to administer access to all users.
• Monitor, operate and administer the Corporate Services Service Desk, assign the relevant tasks to different users and complete the tasks of the Service Desk administrator.
• Scheduling of repeating tasks on behalf of all CS section heads on the Service Desk software, assign the same properly and follow up for completion.
• Generate access control and access level reports in pre-defined intervals and distribute the same.
• Complete specialist access control reports for restricted areas and report on the same to the section head in charge of security.
• Generate a large set of different reports for the CS division on a regular basis and report on the results to the section heads.
• Effectively prioritize tasks depending on urgency and raise awareness concerning emergency requests with the relevant section head.
• Answer the Service Desk telephone extension in an efficient and pleasant manner, assist callers with their inquiry and transfer them as necessary.
• Process extensive reports for time & attendance and make adjustments on request.
• Issues and updates client & Contractor ID cards with accuracy and in a timely manner.
• Provide inventory checks and conduct issuance / return of secure tokens, report on the inventory efficiently to the relevant stakeholders.
• Perform area inspections for certain restricted areas in the Council.
• Carry out other administrative tasks for the department as assigned by the line manager.

Education

• Bachelor’s degree.

Technical Expertise / Skills / Knowledge

• Must have Service Now software experience, preferred with Service Now certification.
• Excellent IT skills with all relevant MS Office suite products, AI platforms and access control systems.
• Excellent communication skills in English, with Arabic as a preferred addition.
• High attention to detail and ability to multi-task with ease.
• Able problem solver with creativity to suggest solutions