Service Delivery Officer - Technical Services

The Emirates Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in aviation is seeking a Maintenance Supervisor to ensure efficient execution of maintenance jobs. This role involves planning, training, and compliance with safety regulations while supervising a multi-disciplinary team. Ideal candidates have an engineering background with supervisory experience in maintenance.

Qualifications

• 4-6 years of supervisory experience with Bachelor's degree.
• 6-8 years of supervisory experience with Diploma.
• Preferred first-aid and fire warden credentials.

Responsibilities

• Ensure daily work plans for maintenance jobs.
• Train and guide Technicians and Supervisors.
• Monitor performance of Supervisors.

Skills

Safety awareness

Team supervision

Maintenance knowledge

Education

Bachelor's degree in engineering

Diploma in engineering

Job description

Bachelor of Business Administration (Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Purpose

In this role you will:

1. Ensure the availability of daily work plans to enable the execution of all maintenance jobs, both planned and unplanned, ensuring plans are realistic, achievable, and address material and manpower requirements.
2. Support the Service Delivery Manager (SDM)/Line Manager in the budget process, including target setting, plan development, and performance review of the section.
3. Coordinate with section Supervisors, the Planning Team, Stores, and P&L Buyers to ensure resource availability for equipment serviceability.
4. Undertake corrective actions or escalations to address shortages in materials or manpower.
5. Organize and perform maintenance checks on equipment, facilities, machines, and tools to optimize lifespan and ensure operational reliability.
6. Train and guide Technicians and Supervisors on maintenance techniques, fault diagnosis, safety, and ergonomic working methods.
7. Organize induction and on-job training for new staff, making training interactive and engaging.
8. Conduct inspections of ongoing jobs and validate post-job quality inspections.
9. Assist the Service Delivery Manager/Line Manager in achieving workshop activities, ensuring resource availability for high-quality service delivery.
10. Monitor performance of Supervisors, review staff rosters and leave plans, and adjust as needed based on manpower requirements.
11. Review material, tool, and training needs periodically and escalate outstanding requirements.
12. Maintain compliance with safety regulations and discipline across workshops and facilities.
13. Use the Maintenance Management System (MMS) effectively for monitoring activities, approvals, performance analysis, and reporting.
14. Perform final inspections and sign-offs in the MMS, ensuring compliance with quality standards.
15. Conduct regular safety briefings, intervene in risks, role model safe behaviors, and follow up on corrective actions.
16. Ensure adherence to safety policies, procedures, and environmental standards to guarantee employee safety and legislative compliance.

Qualifications

To qualify for this role, you must meet the following requirements:

1. Bachelor's degree or diploma in electrical, electronic, or mechanical engineering.
2. For Bachelor's degree holders: 4-6 years of supervisory experience in an engineering and maintenance organization working with vehicles or cargo systems.
3. For Diploma holders: 6-8 years of supervisory experience in similar settings.
4. Safety awareness, with preferred first-aid and fire warden credentials.
5. Knowledge of equipment, operations, maintenance, and engineering principles.
6. Proven ability to supervise a multi-disciplinary team of Supervisors and Technicians.
7. Ability to read and interpret manufacturer specifications and maintenance requirements.
8. Ability to prepare mechanical, hydraulic, electrical drawings, and PLC software logic for cargo facilities.

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