Service Delivery Manager (Infrastructure, Nutanix & VMware) | KBC Technologies | UAE

KBC Technologies; United Arab Emirates; On-site; AED 180,000 - 280,000; Full time

Job summary

KBC Technologies in the United Arab Emirates seeks a Service Delivery Manager to own IT service delivery, infrastructure leadership, and enterprise systems management. You will drive operational excellence, SLA compliance, and client satisfaction while guiding Nutanix, Linux, Windows Server, and VMware teams on-site in the UAE.

The role requires 7–10 years in IT infrastructure with at least 3 years in leadership, strong ITIL governance, budgeting, and vendor negotiation.

Qualifications

• 7–10 years in IT infrastructure management with at least 3 years in a leadership role.
• Strong operational expertise across Nutanix, Linux, Windows, and VMware platforms.
• Solid experience with ITIL service management, incident workflows, and SLA governance.
• Proven client stakeholder management, vendor negotiation, and budgeting skills.
• Deep knowledge of hyperconverged infra, cloud migration strategies, and enterprise systems.

Responsibilities

• Direct regional IT service delivery operations and oversee infrastructure teams in the UAE.
• Mentor engineers across Nutanix, Linux, Windows Server, and VMware environments.
• Measure and report SLAs, KPIs, and operational metrics to ensure service quality.
• Oversee incident management, problems, changes, and major outage escalations.
• Collaborate with enterprise clients, executives, and account managers.
• Ensure ITIL governance, security baselines, and compliance standards.
• Drive service improvements, automation, and resource optimization.
• Maintain service delivery reports, dashboards, and runbooks.

Skills

IT leadership

IT service management

SLA governance

Stakeholder management

Budgeting

Vendor negotiation

Incident management

Cloud migration

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Nutanix

VMware vSphere

Linux

Windows Server

ServiceNow

Jira

Confluence

Job description

Position Summary:

Driving advanced IT service delivery, infrastructure leadership, and enterprise systems management across the United Arab Emirates, KBC Technologies is actively seeking an accomplished Service Delivery Manager for a permanent professional engagement. In this vital technical leadership role, you will take full operational, tactical, and strategic ownership of IT infrastructure teams managing Nutanix hyperconverged systems, Linux and Windows server environments, and VMware virtualization platforms. Bringing extensive professional experience in IT service management and infrastructure leadership, you will empower a premier technology consulting enterprise to achieve uncompromised operational excellence, rigorous service level agreement (SLA) compliance, and superior client satisfaction. This prestigious career opportunity offers competitive executive remuneration, high professional visibility, and career growth within a leading regional talent acquisition and IT services enterprise.

Detailed Job Description:

As a Service Delivery Manager supporting KBC Technologies on an on-site basis in the UAE, you will take full operational, tactical, and strategic ownership of service desk operations, infrastructure team mentorship, incident escalation, and client relationship management. Your day-to-day responsibilities include directing skilled engineers managing Nutanix, Linux, Windows, and VMware platforms, overseeing service delivery lifecycles, monitoring operational metrics and KPIs, collaborating with regional enterprise clients, and interacting directly with GCC recruitment managers like S. Raza and Sibtain. Furthermore, you will manage application requirements by submitting your updated resume via direct email to Sibtain at [e-mail].

Key Responsibilities:

• Direct and oversee all regional IT service delivery operations, infrastructure management, and technical support teams across the UAE.
• Lead, mentor, and manage multidisciplinary IT infrastructure teams specializing in Nutanix hyperconverged systems, Linux, Windows Server, and VMware environments.
• Monitor, measure, and report on service level agreements (SLAs), key performance indicators (KPIs), and operational metrics to ensure superior service quality.
• Manage incident management, problem resolution, change control governance, and major outage escalations across enterprise accounts.
• Collaborate seamlessly with enterprise clients, executive stakeholders, account managers, and technical engineering squads.
• Ensure strict adherence to ITIL service management frameworks, corporate security baselines, and industry compliance standards.
• Drive continuous service improvement initiatives, automation strategies, and resource optimization across regional delivery operations.
• Maintain meticulous service delivery reports, executive dashboards, asset ledgers, and operational runbooks.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, Systems Engineering, or related technical discipline.
• Minimum of 7 to 10 years of progressive professional experience in IT infrastructure management, with at least 3 years in a Service Delivery Manager or leadership role.
• Strong, demonstrable operational expertise in managing enterprise IT infrastructure teams covering Nutanix, Linux, Windows, and VMware.
• Comprehensive working knowledge and practical proficiency in ITIL service management frameworks, incident workflows, and SLA governance.
• Deep practical experience in client stakeholder management, vendor negotiation, and operational budgeting.
• Solid practical grasp of hyperconverged infrastructure, cloud migration strategies, and enterprise systems architecture.
• Exceptional leadership aptitude, strategic problem-solving capabilities, and professional stakeholder communication skills.
• Mandatory legal work authorization and physical availability for on-site executive leadership operations in the UAE.

Nice-to-Have Skills:

• Professional IT service management certifications such as ITIL Managing Professional (ITIL MP) or ITIL Expert.
• Technical certifications in enterprise infrastructure platforms (Nutanix Certified Professional – NCP, VMware VCP, Microsoft Certified: Windows Server Hybrid Administrator, Red Hat Certified Engineer – RHCE).
• Prior professional working experience in top-tier multinational IT service providers or managed service organizations across the GCC region.
• Experience utilizing enterprise ITSM ticketing and agile tracking platforms (ServiceNow, Jira, Confluence).
• Active participation in regional IT leadership forums, tech councils, or executive management associations.

Recruitment Pro Tip:

When applying for this Service Delivery Manager position through KBC Technologies, ensure your resume explicitly highlights your team leadership tenure across Nutanix/VMware/Windows/Linux environments, ITIL governance expertise, and successful client SLA management case studies.