Senior IT Service Delivery Manager - Hyperconverged & SLA

KBC Technologies; United Arab Emirates; Vor Ort; AED 180.000 - 280.000; Vollzeit

Zusammenfassung

KBC Technologies in the United Arab Emirates seeks a Service Delivery Manager to own IT service delivery, infrastructure leadership, and enterprise systems management. You will drive operational excellence, SLA compliance, and client satisfaction while guiding Nutanix, Linux, Windows Server, and VMware teams on-site in the UAE.

The role requires 7–10 years in IT infrastructure with at least 3 years in leadership, strong ITIL governance, budgeting, and vendor negotiation.

Qualifikationen

• 7–10 years in IT infrastructure management with at least 3 years in a leadership role.
• Strong operational expertise across Nutanix, Linux, Windows, and VMware platforms.
• Solid experience with ITIL service management, incident workflows, and SLA governance.
• Proven client stakeholder management, vendor negotiation, and budgeting skills.
• Deep knowledge of hyperconverged infra, cloud migration strategies, and enterprise systems.

Aufgaben

• Direct regional IT service delivery operations and oversee infrastructure teams in the UAE.
• Mentor engineers across Nutanix, Linux, Windows Server, and VMware environments.
• Measure and report SLAs, KPIs, and operational metrics to ensure service quality.
• Oversee incident management, problems, changes, and major outage escalations.
• Collaborate with enterprise clients, executives, and account managers.
• Ensure ITIL governance, security baselines, and compliance standards.
• Drive service improvements, automation, and resource optimization.
• Maintain service delivery reports, dashboards, and runbooks.

Kenntnisse

IT leadership

IT service management

SLA governance

Stakeholder management

Budgeting

Vendor negotiation

Incident management

Cloud migration

Ausbildung

Bachelor’s degree in CS/IT/Engineering

Tools

Nutanix

VMware vSphere

Linux

Windows Server

ServiceNow

Jira

Confluence

Jobbeschreibung

KBC Technologies in the United Arab Emirates seeks a Service Delivery Manager to own IT service delivery, infrastructure leadership, and enterprise systems management. You will drive operational excellence, SLA compliance, and client satisfaction while guiding Nutanix, Linux, Windows Server, and VMware teams on-site in the UAE.

The role requires 7–10 years in IT infrastructure with at least 3 years in leadership, strong ITIL governance, budgeting, and vendor negotiation.