Service Delivery Manager/Customer Service Manager

STS Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company in school transport seeks a Service Delivery Manager in Dubai. This role involves ensuring safe and reliable transportation while maintaining high customer service standards. The ideal candidate will have a Bachelor's degree, 5+ years of experience in the field, and excellent communication and leadership skills.

Qualifications

• 5+ years’ experience in school transport or related industry.
• Valid UAE driving license.
• Knowledge of local regulatory frameworks.

Responsibilities

• Ensure safe, timely, and reliable transportation of students and passengers.
• Lead and support service delivery teams.
• Coordinate with schools and internal departments.

Skills

Communication

Leadership

Team management

Organisational skills

Problem-solving

Stakeholder management

Negotiation skills

Education

Bachelor’s degree in business administration or related field

Tools

MS Office

Job description

The Service Delivery Manager (SDM) is responsible for ensuring the safe, timely, and reliable transportation of students and passengers, while maintaining high standards of customer service. The SDM leads and supports the service delivery teams within the assigned cluster, works in close coordination with schools and internal departments, and ensures full compliance with STS Group standards and all relevant regulatory requirements.

• Bachelor’s degree in business administration or related field. • Strong communication, leadership, and team management skills. • Proficient in MS Office with strong organisational and problem-solving abilities. • 5+ years’ experience in school transport or related industry. • Knowledge of school transport operations and local regulatory frameworks. • Valid UAE driving license. • Excellent stakeholder management and negotiation skills.