Service Delivery Manager

Expereo; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

Expereo is looking for a Service Delivery Co-ordinator in Dubai to lead the delivery of networking services globally. This role involves ensuring projects are completed within timelines and to specifications, while also managing customer relationships and internal resources effectively.

Qualifications

• Degree in telecommunications preferred.
• Project Management Certification (PMI PMP or PRINCE2) preferred.
• Previous involvement in network deployment projects preferred.

Responsibilities

• Manage end-to-end service delivery of networking projects.
• Ensure delivery of services meets contractual obligations and SLAs.
• Communicate proactively with customers about project status.

Skills

Communication Skills

Interpersonal Skills

Project Management

Telecommunications Knowledge

Education

Degree in Telecommunications

Project Management Certification (PMI PMP or PRINCE2)

Job description

The Service Delivery Co-ordinator will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

THE RESPONSIBILITIES:

Here are how your day-to-day responsibilities of the role will look like, but are not limited to:

• Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
• Responsible for end-to-end service delivery of networking projects for global customers.
• An effective communicator with excellent relationship building & interpersonal skills
• Meet the end-to-end Project timelines by ensuring the on-time delivery
• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
• Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
• Order prioritization and ensuring priority is respected during RFC delivery phase
• Management of the delivery plan at the project level & planning until the last site delivery
• Manage the interface between internal resources and the customer.

• Degree in telecommunications, preferred
• Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
• Previous involvement in network deployment projects preferred.
• Technical knowledge is preferred in telecom like WAN, LAN.
• Excellent communication skills