Service Delivery Lead — Governance, Billing & SLAs

Dicetek LLC; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Dicetek LLC seeks an experienced service delivery professional to govern customer accounts and ensure SLAs are met. You will monitor consumption, coordinate billing and validate data with Finance and Operations, while driving risk mitigation and continuous improvement.

The role requires managing the full customer lifecycle, cross-functional collaboration, and ensuring service performance meets agreed targets in a cloud-enabled environment.

Qualifications

• Bachelor degree in Computer Science or Electronics or any discipline.
• ITIL v4 knowledge and certification preferred.
• Experience: 7+ years in service delivery management or program management.
• Experience in supporting Oracle products and cloud platforms.

Responsibilities

• Act as the primary service delivery owner for assigned customer accounts with governance and SLA adherence.
• Monitor monthly consumption, identify overuse and deviations from entitlements.
• Ensure accurate billing, validate consumption data, and coordinate billing with cross-functional teams.
• Oversee service performance, incidents, requests, and recurring issues to maintain stability.
• Identify risks and drive corrective actions with stakeholders.
• Manage end-to-end customer lifecycle: onboarding, delivery, renewals, and terminations.
• Provide governance visibility through regular reviews and reporting.
• Collaborate with Operations, Engineering, Finance, Billing, Sales and Commercial teams.

Skills

Good communication skills

Ability to understand Oracle products

Independent with ownership

Cloud Platform experience

Education

Bachelor degree in Computer Science or Electronics or any discipline

Tools

Oracle products

Job description

Dicetek LLC seeks an experienced service delivery professional to govern customer accounts and ensure SLAs are met. You will monitor consumption, coordinate billing and validate data with Finance and Operations, while driving risk mitigation and continuous improvement.

The role requires managing the full customer lifecycle, cross-functional collaboration, and ensuring service performance meets agreed targets in a cloud-enabled environment.