Service Delivery Director - MTU Engine & Power Generator

Cipher7; Abu Dhabi; On-site; AED 300,000 - 450,000; Full time

Job summary

A leading company in the UAE is seeking a Service Delivery Director responsible for strategic leadership and operational excellence in the Engines and Construction Services division. The role involves developing service strategies, overseeing operations, and managing client relationships. Candidates should have at least 10 years of experience, with a strong focus on leadership and operational management, in the engines or construction sectors.

Qualifications

• Minimum of 10 years of experience in service management.
• At least 5 years in a senior leadership role within the engines or construction industry.
• Proven track record of operational management and financial oversight.

Responsibilities

• Develop and implement comprehensive service strategies.
• Oversee daily operations ensuring adherence to quality standards.
• Build and maintain strong relationships with key clients.

Skills

Leadership

Communication

Strategic Thinking

Problem-Solving

Client Relationship Management

Education

Bachelor's degree in Business Administration, Engineering, or a related field

MBA or equivalent advanced degree

Job description

Service Delivery Director - MTU Engine & Power Generator

Service Delivery Director - MTU Engine & Power Generator

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Key Responsibilities :

Strategic Leadership & Planning

• Develop and implement comprehensive service strategies aligned with client's vision and market demands.
• Identify growth opportunities within the engines and construction sectors, fostering innovation and service diversification.
• Collaborate with senior management to set long-term goals and performance benchmarks.

Operational Excellence

• Oversee daily operations of the Engines and Construction Services division, ensuring adherence to quality standards and project timelines.
• Implement process improvements to enhance efficiency, reduce costs, and improve client satisfaction.
• Ensure compliance with health, safety, and environmental regulations across all projects.
• Manage the division's Profit & Loss (P&L) statements, ensuring financial targets are met or exceeded.
• Analyze financial reports to identify trends, forecast future performance, and make informed budgeting decisions.
• Optimize resource allocation to maximize profitability without compromising service quality.
• Lead, mentor, and develop a high-performing team of professionals across various functions within the division.
• Foster a culture of continuous improvement, accountability, and excellence.
• Conduct regular performance evaluations and implement training programs to enhance team capabilities.

Client & Stakeholder Engagement

• Build and maintain strong relationships with key clients, understanding their needs and ensuring service delivery aligns with expectations.
• Collaborate with internal and external stakeholders to drive business development and client satisfaction.
• Represent the division in industry forums, conferences, and networking events to enhance brand visibility and business opportunities.

Qualifications & Experience :

• Bachelor's degree in Business Administration, Engineering, or a related field; MBA or equivalent advanced degree preferred.
• Minimum of 10 years of experience in service management within the engines or construction industry, with at least 5 years in a senior leadership role.
• Proven track record of strategic planning, operational management, and financial oversight.
• Strong understanding of the UAE market dynamics and regulatory environment.
• Exceptional leadership, communication, and interpersonal skills.
• Strategic Thinking & Visionary Leadership
• Operational Excellence & Process Optimization
• Team Building & Talent Development
• Client Relationship Management
• Adaptability & Problem-Solving Skills

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Project Management, and Engineering

Motor Vehicle Manufacturing and Oil and Gas

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Service Delivery • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates