Service Delivery Director (Location: Al Khobar, KSA)

Avensys Consulting; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

A growing consulting firm seeks a Customer Solutions Director to spearhead a new business line focused on home services. The role requires extensive experience in service delivery and management, coupled with strong leadership and strategic thinking abilities. The successful candidate will oversee the development of service portfolios and operational frameworks while ensuring quality and efficiency in service delivery.

Benefits

Excellent base salary

Attractive company benefits

Collaborative work environment

Strong career progression

Qualifications

• Minimum 10 years of experience in leadership roles in maintenance operations or service delivery.
• Proven track record in launching or scaling on-demand services.
• Experience in managing B2C service delivery, preferably in technical sectors.

Responsibilities

• Lead the creation and execution of a new standalone business line focused on home and technical services.
• Design the full operating model including service portfolio and go-to-market strategy.
• Manage a hybrid resource network of in-house technicians and third-party vendors.

Skills

Strategic thinking

Business development

Service-based revenue models

Service quality management

Leadership

Communication

Analytical skills

Education

Bachelor’s degree in engineering, Business Administration, Operations Management, or a related field

MBA or equivalent postgraduate degree

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a Customer Solutions Director (on-demand home service platform)

Work Location: Al Khobar, KSA

About the role:

The Services & Customer Solutions Director will lead the creation and execution of a new standalone business line focused on general home and technical services, including maintenance, installations, repairs, and a broad range of household support functions.

This is an entrepreneurial leadership role responsible for designing the full operating model from the ground up. This includes defining the service portfolio, go-to-market strategy, pricing models, delivery channels, and the development of a hybrid resource network (in-house technicians and third-party vendors).

Required Experience:

• Minimum 10 years of experience in leadership roles in maintenance operations, service delivery or business leadership
• Proven track record in launching or scaling home services, maintenance, or on-demand service platform.
• Experience in managing B2C service delivery, preferably in the electronics, home appliances, or telecom sectors.
• Strong background in resource planning, partner/vendor management, pricing, and service quality control.

Skills:

• Strategic thinking with the ability to translate business goals into executable service frameworks for technical and maintenance operations.
• Proven business development skills in launching and scaling hard service offerings such as HVAC, electrical, plumbing, and appliance repair.
• Strong understanding of service-based revenue models relevant to technical field operations (e.g., AMC, job-based pricing, emergency response).
• Expertise in service quality management, technical standards, and compliance in hard services environments.
• Demonstrated leadership and team-building skills, particularly with technicians, engineers, and technical service staff.
• Advanced communication, vendor negotiation, and cross-functional collaboration abilities.
• Analytical and data-driven, with the ability to monitor and optimize performance through SLAs, technical KPIs, service dashboards, and operational audits.
• High proficiency with technical service systems including CRM, field service management (FSM), dispatching, work order systems, and reporting tools.

Education:

• Bachelor’s degree in engineering, Business Administration, Operations Management, or a related field.
• MBA or equivalent postgraduate degree is preferred.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Hanin

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.