Service Coordinator, Dubai, UAE

• To work with clients to provide quality service and to ensure clients get the services they need

Responsibilities:

• Manages employee schedule.
• Responsible for assisting employees in visa applications or any related travel requirements, including ticket booking.
• Manages employee gate pass applications and induction.
• Acts as a liaison between clients and the company.
• Schedules appointments for clients, answers phones, and tracks clients’ service records.
• Answers client and customer questions.
• Coordinates transportation arrangements.
• Assists the Services team in preparing site-related draft documents, document control, tools calibration logs, etc.
• Responds to complaints and resolves issues or matches clients with better services.

Depending on the company’s priorities, the job holder may be assigned other tasks within his/her skills and competencies and will be trained by a third party if needed.

Skills:

Technical: Excellent critical thinking, customer service, and problem-solving skills. High-quality organizational skills. Team player.

Language: Excellent verbal and written communication skills.

IT: Proficient in Microsoft Office, including Microsoft Word and Microsoft Excel.

Behaviour: Ability to work well under deadlines and to multitask. Ability to build relationships and coalitions within the community.

Profile:

Experience: 1-3 years of industry experience or related admin/customer service experience required.