Service Coordinator, Dubai, UAE

Gantrex; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated and organized individual to join their team in a client-facing role. This exciting position involves managing employee schedules, assisting with visa and travel arrangements, and acting as a liaison between clients and the company. You will be responsible for coordinating appointments, handling client inquiries, and ensuring that all service records are meticulously tracked. If you have strong problem-solving skills, excellent communication abilities, and a knack for organization, this could be the perfect opportunity for you to thrive in a dynamic environment while making a positive impact on client satisfaction.

Qualifications

• 1-3 years of experience in admin or customer service roles.
• Excellent organizational and communication skills required.

Responsibilities

• Manage employee schedules and assist with visa applications.
• Act as a liaison between clients and the company.
• Coordinate transportation arrangements and respond to client inquiries.

Skills

Critical Thinking

Customer Service

Problem Solving

Organizational Skills

Team Player

Verbal Communication

Written Communication

Multitasking

Education

1-3 years of industry experience or related admin/customer service experience

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

• To work with clients to provide quality service and to ensure clients get the services they need

Responsibilities:

• Manages employee schedule.
• Responsible for assisting employees in visa applications or any related travel requirements, including ticket booking.
• Manages employee gate pass applications and induction.
• Acts as a liaison between clients and the company.
• Schedules appointments for clients, answers phones, and tracks clients’ service records.
• Answers client and customer questions.
• Coordinates transportation arrangements.
• Assists the Services team in preparing site-related draft documents, document control, tools calibration logs, etc.
• Responds to complaints and resolves issues or matches clients with better services.

Depending on the company’s priorities, the job holder may be assigned other tasks within his/her skills and competencies and will be trained by a third party if needed.

Skills:

Technical: Excellent critical thinking, customer service, and problem-solving skills. High-quality organizational skills. Team player.

Language: Excellent verbal and written communication skills.

IT: Proficient in Microsoft Office, including Microsoft Word and Microsoft Excel.

Behaviour: Ability to work well under deadlines and to multitask. Ability to build relationships and coalitions within the community.

Profile:

Experience: 1-3 years of industry experience or related admin/customer service experience required.