Service Coordinator

Ali & Sons; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An exciting opportunity awaits as a Service Coordinator in the automotive industry! Join a dynamic team focused on enhancing customer satisfaction and streamlining service operations. This role requires a dedicated professional with a strong background in service coordination and a passion for delivering exceptional automotive services. You will play a vital role in managing customer experiences, preparing reports, and collaborating with various teams to ensure operational excellence. If you thrive in a collaborative environment and have a keen understanding of the automotive sector, this position is perfect for you!

Qualifications

• 4+ years of experience in the automotive service industry.
• Bachelor's degree in any discipline required.

Responsibilities

• Estimate workshop task times and calculate job costs.
• Ensure high customer service levels and manage customer relationships.
• Prepare month-end reports and monitor KPI reports.

Skills

Customer Service

Service Coordination

Problem Solving

Communication Skills

Fluency in English

Proficiency in Arabic

Education

Bachelor's Degree in any discipline

Tools

SAP

Computerized Accounting Systems

Office Automation Tools

Job description

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Exciting Opportunity for Service Coordinator Automotive Industry Expertise!

Are you an experienced Service Coordinator seeking to advance your career in the automotive sector? We are looking for a dedicated professional with a strong background in automotive service coordination to join our dynamic team. This role offers a unique opportunity to enhance customer satisfaction and streamline service operations within our organization.

Key Responsibilities:

• Estimate the time required for each workshop task and calculate associated job costs.
• Maintain records of both estimated and actual worker times.
• Ensure customers receive the highest level of service.
• Utilize retention strategies to maintain and enhance customer relationships.
• Provide customer estimates and invoices using SAP and triage systems.
• Offer support and vacation coverage for Time Controllers, Costing Clerks, Service Advisors, Warranty Administrators, and Reception staff.
• Conduct weekly Work In Progress (WIP) reviews in collaboration with the Service Manager and Service Advisors.
• Manage daily Customer Experience Management (CEM) support, including follow-ups and addressing complaints.
• Monitor CEM scores and ensure accurate customer data submission.
• Provide recall campaign and Service Package Renewal (SPR) data to the booking team and monitor appointment success rates.
• Deliver daily technician Key Performance Indicator (KPI) reports.
• Prepare month-end reports for the accounts department.
• Handle daily activities related to providing extended warranty quotations and service package customer quotations, recording sales outcomes.
• Perform additional duties as requested by the Service Manager.

Requirements:

• Education: Bachelor’s Degree in any discipline.
• Experience: Minimum of 4 years of relevant experience in the automotive service industry.
• Languages: Fluency in English is essential; proficiency in Arabic is preferred.
• Software Skills: Proficient in computerized accounting systems and office automation tools.

Join us at Ali & Sons Group and play a pivotal role in delivering exceptional automotive services. If you are passionate about service coordination, possess deep automotive industry knowledge, and thrive in a collaborative environment, apply now to become a key member of our team!

Company Industry

• Oil & Gas

Department / Functional Area

• Administration