Service Coordinator

Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Exciting Opportunity for Service Coordinator Automotive Industry Expertise!

Are you an experienced Service Coordinator seeking to advance your career in the automotive sector? We are looking for a dedicated professional with a strong background in automotive service coordination to join our dynamic team. This role offers a unique opportunity to enhance customer satisfaction and streamline service operations within our organization.

Key Responsibilities:

• Estimate the time required for each workshop task and calculate associated job costs.
• Maintain records of both estimated and actual worker times.
• Ensure customers receive the highest level of service.
• Utilize retention strategies to maintain and enhance customer relationships.
• Provide customer estimates and invoices using SAP and triage systems.
• Offer support and vacation coverage for Time Controllers, Costing Clerks, Service Advisors, Warranty Administrators, and Reception staff.
• Conduct weekly Work In Progress (WIP) reviews in collaboration with the Service Manager and Service Advisors.
• Manage daily Customer Experience Management (CEM) support, including follow-ups and addressing complaints.
• Monitor CEM scores and ensure accurate customer data submission.
• Provide recall campaign and Service Package Renewal (SPR) data to the booking team and monitor appointment success rates.
• Deliver daily technician Key Performance Indicator (KPI) reports.
• Prepare month-end reports for the accounts department.
• Handle daily activities related to providing extended warranty quotations and service package customer quotations, recording sales outcomes.
• Perform additional duties as requested by the Service Manager.

Requirements:

• Education: Bachelor’s Degree in any discipline.
• Experience: Minimum of 4 years of relevant experience in the automotive service industry.
• Languages: Fluency in English is essential; proficiency in Arabic is preferred.
• Software Skills: Proficient in computerized accounting systems and office automation tools.

Join us at Ali & Sons Group and play a pivotal role in delivering exceptional automotive services. If you are passionate about service coordination, possess deep automotive industry knowledge, and thrive in a collaborative environment, apply now to become a key member of our team!

Company Industry

• Oil & Gas

Department / Functional Area

• Administration