Service Controller - Tram (UAE National)

Keolis; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the transportation sector seeks an Operations Control Supervisor to manage safety and efficiency in daily operations. The role requires proactive management of operations, liaising with maintenance teams, and ensuring compliance with safety protocols. Candidates need a degree or higher diploma and extensive experience in railway operations, offering an engaging environment to further develop your skills.

Qualifications

• Minimum 5 years' field experience in a supervisory role.
• Experience in an Operations Control Centre as an Information or Security Controller.
• Experience in a safety-critical railway operations role.

Responsibilities

• Control day-to-day operations and ensure safety and efficiency.
• Liaise with maintenance teams for vehicle availability and respond to alarms.
• Report incidents affecting safety or service performance.

Skills

Problem-solving

Professional communication

Organizational skills

Attention to detail

Flexibility

Education

Degree or higher diploma in a related discipline

Job description

The purpose of this position is to control all aspects of the day-to-day operation to ensure a safe, secure, and efficient service.

MAIN RESPONSIBILITIES

• Control the day-to-day operations following normal procedures, utilizing all available equipment.
• Liaise with the Operations Manager and maintenance teams to ensure vehicle availability for unexpected events.
• Respond promptly to passenger or vehicle alarms.
• Report incidents, failures, or events impacting safety or service performance to the Operations Manager clearly and timely.
• Control all vehicle movements.
• Coordinate service start-up and shutdown.
• Monitor operations and manage the service plan according to operating requirements, adhering to procedures.
• Make necessary service adjustments.
• Inform the Operations Manager of deviations from normal operating conditions.
• Monitor the CCTV system.
• Coordinate third-party access.
• Lead staff during incidents and emergencies, monitor passenger levels, and control service to mitigate capacity issues.
• Manage and modify services for unexpected events.
• Perform shift and emergency duties as required.
• Produce operational statistics.
• Log all daily events (failures, delays, incidents, vandalism) for handover purposes.
• Ensure operational staff are updated on current situations.
• Perform other duties as directed by the Operations Manager.
• Be aware of the Integrated Management System and related policies.
• Understand personal responsibilities related to safety, environmental, and information security policies and their potential impacts.
• Exercise personal duty of care for health, safety, and welfare.
• Use safety equipment and enforce its use among subcontractors and third parties.
• Lead by example in conserving energy, water, and resources, and suggest process improvements.
• Protect information assets and data, promoting a culture of security.
• Ensure compliance with the management system and work instructions, maintaining quality standards.
• Ensure the security and integrity of all data, including performance, finance, and customer information.
• Report accidents, incidents, breaches, or potential breaches to management or via the speak-up process.

KNOWLEDGE REQUIRED

• Knowledge of Automatic Train Control, Automatic Train Operation, and Automatic Train Systems.
• Understanding of operations in an Operations Control Centre.
• Training in train operations, including supervision, regulation, and manual route settings in a control room environment.

KEY SKILLS

• Proactive, responsible approach with problem-solving skills.
• Professional and persuasive communication skills across all levels.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Understanding of tram and station operations.
• Good literacy, numeracy, and IT skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and flexibly.

EXPERIENCE

• Minimum of 5 years' field experience as a Senior Driver, Supervisor, or similar role.
• Experience in an Operations Control Centre as an Information or Security Controller.
• Experience in a safety-critical railway operations role, following procedures and instructions.

EDUCATIONAL QUALIFICATIONS

Ideally a degree or higher diploma in a related discipline.