Service Contracts Executive | AF Motors - CSO

Al Futtaim Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in the automotive sector is seeking a Service Contracts Executive to manage contracts processing and support sales teams. This dynamic role requires a proactive individual with strong communication skills and a background in automotive engineering or business. You will ensure timely contract processing, assist with customer inquiries, and maintain high-quality documentation. Join a forward-thinking company that values integrity and service, and be part of a team that drives excellence in the automotive industry. If you are eager to contribute to a leading organization and grow your career, this is the perfect opportunity for you.

Qualifications

• 2-4 years experience in automotive as Contracts Assistant or Service Advisor.
• Basic knowledge of accounting, finance, data processing & auto engineering.

Responsibilities

• Handle complete contracts processing to meet sales & financial targets.
• Assist sales staff with queries and resolve contracts related issues.

Skills

Communication Skills

Problem Solving

Time Management

Customer Handling

Education

Diploma in Auto / Mech. Engineering

Business Graduate

Tools

MS Office

MS Excel

MS PowerPoint

Job description

Service Contracts Executive | AF Motors - CSO

Al-Futtaim Motors occupies the prominent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of the automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

JOB ROLE:
Responsible for handling complete contracts processing and following directives of the Contracts Supervisor to achieve the sales & financial targets of the department.

KEY ACCOUNTABILITIES:

1. Productivity: Ensure to complete contracts processing on time to reduce contracts WIP's in order to facilitate the workshops to invoice their pending contracts jobs as soon as possible.
2. Communication: Assist all branches sales staff by answering queries, quoting, and resolving their contracts related issues.
3. Personal Development: Get OJT & all other necessary trainings to be more competent & productive.
4. Contracts Invoices Inspection: Ensure that there is no overcharging or wrong billing in workshops contracts invoices. If an error is present, inform your line manager.
5. Team Work: Ensure to work as a team professionally & efficiently by adopting a supporting style to achieve the set targets.
6. Quality: Ensure quality is maintained in all documentation and contracts processing.
7. Customer Satisfaction: Assist the customers within the policy limits if the customer has contract related financial or operational issues.

Minimum Qualifications and Knowledge:

• Diploma in Auto / Mech. Engineering or Business Graduate.
• Minimum Experience: 2 - 4 years in a major automotive manufacturer or dealership/distributorship as a Contracts Assistant or Service Advisor.

Job-Specific Skills:

• Basic knowledge of accounting, finance, data processing & auto engineering.
• Communication & Inter-Personal skills.
• Good PC skills including proficiency in MS Office, MS Excel & MS PowerPoint.

Behavioural Competencies: Problem Solving, Customer Handling, Time Management & Teamwork.

About The Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself as one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.