Service Cloud Principal Specialist Solution Engineer

Salesforce.com; Dubai; On-site; USD 60,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Service Cloud Principal Specialist Solution Engineer to drive customer success through effective solution engineering. In this dynamic role, you'll collaborate with sales teams to deliver compelling presentations and tailor solutions that meet unique customer needs. Your expertise in digital transformation and strong communication skills will empower clients on their journey, ensuring they leverage technology effectively. Join a forward-thinking company that values your contributions and offers opportunities for personal and professional growth.

Qualifications

• Experience in Digital Transformation strategies for regulated industries.
• Proven track record in solution engineering and consultancy.

Responsibilities

• Lead the solution cycle in collaboration with various teams.
• Develop and present tailored demos of Salesforce products.

Skills

Digital Transformation

Solution Engineering

Presentation Skills

Interpersonal Communication

Time Management

Problem Solving

Curiosity and Learning

Job description

Service Cloud Principal Specialist Solution Engineer

We are Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. Leading with our core values, we help companies across industries blaze new trails and connect with customers in innovative ways. We empower you to be a Trailblazer, driving your performance and career growth, charting new paths, and making a positive impact on the world. If you believe in business as a platform for change and in companies doing well and doing good, you've come to the right place.

As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant," "Pre-Sales Engineer," "Sales Engineer," or "SE," you'll play a key role in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience.

You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure.

The Account Solution Engineer will act as a trusted advisor to our customers while supporting their transformational journey.

Responsibilities

• Coordinate and lead the entire solution cycle through close collaboration with other teams.
• Understand customer needs and establish Salesforce's products as the best solutions to address their unique challenges.
• Convey a deep understanding of the client’s industry and technology relevant to Salesforce’s solutions.
• Develop and deliver innovative custom solutions, build and present tailored demos of Salesforce products, including solution concepts, to key decision-makers to demonstrate business value.
• Participate in all relevant product, sales, and procedural training and certifications to maintain vital knowledge for the role.
• Achieve quarterly and annual objectives set by management.
• Respond efficiently to RFPs.
• Lead the technical aspects of the sales cycle.
• Show curiosity about career growth and participate in internal training programs and mentorship initiatives.

Required Qualifications

• Experience implementing Digital Transformation strategies and delivering success to customers in regulated industries.
• Proven track record in solution engineering, consultancy, delivery, or training within enterprise software organizations.
• Excellent oral, written, presentation, and interpersonal communication skills.
• Strong time management skills in a dynamic team environment.
• Ability to work collaboratively to solve problems in energetic environments.
• Inquisitive, practical, and passionate about technology and knowledge sharing.
• Curious about understanding why and how things happen, eager to learn and experiment.
• Effective at explaining ideas and engaging people's attention.
• Willing and able to travel occasionally.
• Experience assessed based on alignment with core competencies, including extracurricular leadership, military experience, volunteer work, etc.

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