Service Center Team Manager - Abu Dhabi

Alfa Laval; Abu Dhabi; On-site; AED 140,000 - 180,000; Full time

Job summary

Alfa Laval is seeking a Service Team Manager to lead a skilled service team in Abu Dhabi. This role entails ensuring high-quality service delivery and managing daily operations while fostering a positive team culture. The ideal candidate will possess strong leadership skills and experience in managing service operations, contributing to customer excellence and team performance.

Benefits

Opportunity to expand global network

Excellent learning opportunities with global leaders

Qualifications

• 3+ years experience managing a team of 4 or more members.
• Experience in Heat Exchanger service and rotating equipment is a plus.
• Computer literate with good technical report writing skills.

Responsibilities

• Oversee and manage the service center team and operations.
• Ensure safety, quality, and operational efficiency.
• Drive performance and customer satisfaction.

Skills

Leadership

Customer Focus

Continuous Improvement Mindset

People Skills

Communication Skills

Education

Mechanical Engineering Degree

Job description

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.

We are looking for a skilled Service Team Manager to oversee and manage our service team, ensuring efficient operations, high-quality service delivery, and exceptional customer satisfaction. The ideal candidate will be a strong leader, capable of fostering a positive team culture, driving performance, and maintaining a standard of excellence in service delivery.

Responsibilities

The individual would be responsible for Service Center Team, and day-to-day operations of Abu Dhabi Service Center. He / she would be responsible for leading, developing and securing a high performing Service Centre Team in line with the overall Service Operations strategy and the Alfa Laval culture to :

• To ensure safe working conditions, high quality and improve efficiency of the service center.
• To provide necessary support to the Regional Service Center Manager to implement Alfa Laval’s S3 strategy Goals.
• Ensure the service center KPI targets & goals are achieved.
• Create an excellent customer experience - Meet the service market demands.
• Cater to the needs of SC team, to maintain an engaged and motivated team.

Key Task

Execution :

• Secure a strong QHSE & Sustainability culture within the service center.
• Support the Regional Service Center manager in developing capabilities and executing actions required to drive the Company Strategy.
• Lead the Service Centre team, giving the direction and ensuring that they are performing with a strong customer orientated mindset.
• Develop, motivate and coach direct reports and secure competence development.
• Accountable for the Service Centre operational results, and responsible for monitoring and achieving financial targets.
• Manage internal and external resources based on customer and market demands.
• Identify and manage high quality sub-suppliers for supply of services and outsourcing.
• Engage in active planning, by collaborating with sales teams. Proactively manage resources to meet operational demands.
• Implement continuous safety and efficiency improvements based on daily ALPS board meetings.
• Implement and follow up on relevant KPIs to measure and improve performance of Service Center.
• Identify and manage performance issues within the Service Centre, appropriately and quickly.
• Support PRO activities in direct relation to the service center operations and employees.
• Accountable to establish and maintain close relationship with local sponsors / partners.
• Conduct employee reviews, including competence profiles and skills matrices.
• Accountable for yearly renewal of Service Center ISO certifications, with support from regional QHSE Manager.
• Responsible for collaboration and networking within the region, and cluster.
• Responsible for periodic reporting of necessary data / information, at a local & central level

Candidate profile

• 3+ years experience managing a team of 4 or more members (service centre or workshop team experience is ideal)
• Ideally experienced in Heat Exchanger service (Rotating equipment - decanters and HSS knowledge would be an advantage).
• Mechanical Engineering Graduates would be preferred.
• Individual with strong service culture, customer focus, results driven, continuous improvement mindset, excellent people and communication skills, ability to build relations internally and externally, agile and easily adapting to changing circumstances.
• Computer literate & good ability to write technical reports and communicate with customer.

Why Alfa Laval?

• An exciting place to build your career having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities.
• Excellent learning opportunity to work with our global leaders.
• We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers