Service Care Technician (Watchmaker)

Bulgari; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury brand in Dubai seeks a technician for effective repairs in line with service standards. You will perform technical repairs, register data, and evaluate products. Ideal candidates possess strong technical skills and customer orientation. Experience with SAP is a plus.

Qualifications

• Perform technical repairs including dismounting, polishing, and reassembling.
• Define authenticity and reparability of products.
• Experience working on SAP system is a plus.

Responsibilities

• Deliver assigned repairs on schedule.
• Cooperate with Supervisor regarding repairs.
• Register repair data and update repair process status.

Skills

Technical repairs

Customer Orientation

Excellence Orientation

Tools

SAP system

Job description

Overview

Position

Mission :

Perform Effective and efficient repairs to the relevant product category in line with Bvlgari Service Care Standards respecting cost, quality and lead time objectives

Profile

• Perform technical repairs to the assigned product category : dismounting, reconditioning, component exchange, polishing, cleaning, and reassembling (encasing), quality check
• Able to work autonomously in a team or independently.
• Define the authenticity and reparability of the product and provide technical evaluation, including the definition of the spare parts needed
• Register repair data (e.g. cost estimate, spare parts needed) and track / update the repair process status in the relevant system (where applicable)
• Give Contribution in evaluating the type of repair / technical intervention to be performed.
• Cooperate with the Head Of / Supervisor in regards with all the relevant repairs.
• Deliver all the assigned repairs as per the schedule provided by the Supervisor.
• Experience working on SAP system is a plus.
• Ability to perform movement overhaul of Automatic and Quartz movements.

Technical skills :

• Knowledge of manufacturing and repair processes for the assigned product category
• Knowledge of repair techniques and tools for the assigned product category
• Knowledge of product structure and materials

Soft Skills :

• Customer Orientation
• Excellence Orientation
• Operational Effectiveness
• Role Competencies