Service Agent

Paramount Hotel Dubai; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Paramount Hotel Dubai is seeking a skilled Food & Beverage professional to deliver exceptional service in a fast-paced 5-star hotel environment. You will serve and clear items, coordinate with the kitchen and service teams, and maintain tables and service trolleys to high standards.

The role emphasizes knowledge of offerings, guest satisfaction, and upselling opportunities across outlets. Fluent English, MICROS/POS experience, and MS Office proficiency are valued assets for success.

Qualifications

• Minimum 2 years of Food & Beverage experience in a 5-star international hotel environment.
• Strong guest service skills with a positive and professional attitude.
• Ability to work efficiently in a fast-paced environment.
• Upselling, HACCP, and/or WSET Level 1 training is an advantage.
• Fluent in spoken and written English.
• Knowledge of MICROS or similar POS systems.
• Intermediate proficiency in Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Serve and clear food and beverage items in a professional and unobtrusive manner.
• Prepare and maintain tables, trays, and service trolleys according to hotel standards.
• Ensure effective coordination between the kitchen and service areas.
• Demonstrate strong knowledge of food and beverage offerings, including ingredients and preparation methods.
• Respond to guest requests and handle complaints professionally and according to hotel standards.
• Support opening and closing procedures and ensure the outlet is ready for service.
• Monitor food, beverage, and service equipment usage and maintain appropriate stock levels.
• Maintain inventories and par stocks to ensure smooth daily operations.
• Work closely with the Chefs and wider Food & Beverage team to ensure efficient service.
• Promote a positive guest experience and identify opportunities for upselling.
• Provide support across other hotel outlets and departments when required.
• Ensure all closing duties are completed according to the standard checklist.

Skills

Food & Beverage experience

Guest service

Upselling

MICROS/POS

MS Excel/PowerPoint

Tools

MICROS/POS

MS Excel

PowerPoint

Job description

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose:

• Serve and clear food and beverage items in a professional and unobtrusive manner.
• Prepare and maintain tables, trays, and service trolleys according to hotel standards.
• Ensure effective coordination between the kitchen and service areas.
• Demonstrate strong knowledge of food and beverage offerings, including ingredients and preparation methods.
• Respond to guest requests and handle complaints professionally and according to hotel standards.
• Support opening and closing procedures and ensure the outlet is ready for service.
• Monitor food, beverage, and service equipment usage and maintain appropriate stock levels.
• Maintain inventories and par stocks to ensure smooth daily operations.
• Work closely with the Chefs and wider Food & Beverage team to ensure efficient service.
• Promote a positive guest experience and identify opportunities for upselling.
• Provide support across other hotel outlets and departments when required.
• Ensure all closing duties are completed according to the standard checklist.

Qualifications & Experience:

• Minimum 2 years of Food & Beverage experience in a 5-star international hotel environment.
• Strong guest service skills with a positive and professional attitude.
• Ability to work efficiently in a fast-paced environment.
• Upselling, HACCP, and/or WSET Level 1 training is an advantage.
• Fluent in spoken and written English.
• Knowledge of MICROS or similar POS systems.
• Intermediate proficiency in Microsoft Office, particularly Excel and PowerPoint.