Service Advisor - Power Products | Al-Futtaim Automotive | FAMCO

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a skilled Service Advisor with hands-on experience in Generators or Marine engines. In this role, you will coordinate service operations, ensure customer satisfaction, and manage documentation. Ideal candidates will have a strong technical background and excellent communication skills to thrive in a dynamic team environment.

Qualifications

• Minimum 3 years of experience as a Service Advisor in Generators or Marine engines.
• Proven track record in a dealership or distributor service environment.
• Ability to upsell services and manage customer expectations.

Responsibilities

• Act as the primary point of contact for customers, addressing their service needs.
• Prepare service quotations, obtain approvals, and ensure timely job completion.
• Coordinate with technicians and spare parts teams to meet cost and time estimates.

Skills

Customer service

Technical knowledge of diesel engines

Communication

Organizational skills

Education

Diploma or Bachelor's degree in Automobile, Marine, or Mechanical Engineering

Tools

MS Office

SAP

ARIBA

CRM / DBM

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Are you passionate about delivering exceptional customer service in a technical environment? We are looking for a skilled Service Advisor with hands-on experience in Generators or Marine engines to join our dynamic team in Dubai. In this role, you will be the key liaison between our customers and the workshop, ensuring service excellence and operational efficiency.

What You Will Do

• Act as the primary point of contact for customers, understanding and addressing their service needs.
• Prepare service quotations, obtain approvals, and ensure timely job completion.
• Coordinate with technicians and spare parts teams to meet cost and time estimates.
• Upsell value-added services, preventive maintenance, and service contracts.
• Ensure accurate documentation and adherence to ISO and company standards.
• Follow up on outstanding payments and ensure prompt job closures.

Required Skills to Be Successful

• Minimum 3 years of experience as a Service Advisor in Generators or Marine engines
• Strong technical knowledge of diesel engines, driveline, electrical systems, and spare parts.
• Proficiency in MS Office, SAP, ARIBA, CRM / DBM.
• Excellent interpersonal, communication, and customer-handling skills.
• Ability to upsell services and manage customer expectations effectively.
• Strong organizational skills and attention to detail.

About the Team

You’ll be part of a high-performing service team based in Dubai, DIP-2, working closely with technicians, parts specialists, and service managers. Our team thrives on collaboration, accountability, and a shared commitment to customer satisfaction.

What Equips You for the Role

• Diploma or Bachelor's degree in Automobile, Marine, or Mechanical Engineering.
• Proven track record in a dealership or distributor service environment.
• Deep understanding of service processes, warranty policies, and maintenance planning.
• A proactive, customer-centric mindset with the ability to work under pressure.