Service Advisor needed in Abu Dhabi, UAE New

Skills Provision is searching for a Service Advisor for an Automobile for a company in the Middle East.

Our client has the vision of providing world class automotive products and services to the ambitious and diversified population of UAE.

Duration : Full time

Location : Abu Dhabi, United Arab Emirates

Salary & Benefits

• Tax-Free Salary to be negotiated

The Role

• Report directly to the Service Manager
• Have a strong relationship with showroom members of staff
• Meet all service satisfaction objectives
• Respond promptly to all service enquiries, communications, and requests.
• Ensure all paperwork and other communications to customers are clearly explained.
• Assist in the training of junior staff.
• Ensure that operational information is communicated clearly to all other appropriate departmental staff in accordance with the relevant procedure.
• Work effectively with other team members to provide cover and maintain continuity
• Keep updated on competitors’ products.
• Keep updated on public perceptions of the industry, the dealership, and its products.

Requirements

• Technically competent, with ability to understand customer needs and requirements
• Ability to provide established standards of Customer Service through diagnostic ability, assessment of repairs / maintenance and most importantly quality customer care
• Strong analytical, communication and inter-personal skills with administrative competence vital for this role
• Computer literate with a solid understanding of Microsoft applications
• Ability to advise customers on the required jobs in a timely, professional manner
• Flair for selling value added services, service contracts and accessories.
• Proactive approach when dealing with customer complaints, with ability to resolve discrepancies and issues appropriately.
• Valued member of the team
• Hard working attitude