Service Advisor Luxury Brand (Automotive)

AL TAYER GROUP LLC; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated automotive service professional to enhance customer satisfaction and retention. In this role, you will greet customers, assess their vehicle needs, and ensure quality repair services are delivered. Your proactive communication will build strong relationships, while your expertise will guide customers in their service choices. This position offers a dynamic environment where your contributions will directly impact customer loyalty and business growth. If you have a passion for the automotive industry and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 2-5 years of experience in the automotive trade.
• Vocational qualification or diploma in automotive engineering.

Responsibilities

• Greet customers and assess their servicing and repair needs.
• Prepare clear work instructions for technicians and maintain communication.
• Upsell new accessories and service packages.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Sales Skills

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Job description

• To provide professional service to customers by accurately recording and organizing quality repair and maintenance services, thereby enhancing customer retention and after-sales revenue. This includes offering professional advice on current and future maintenance needs.

Essential Roles and Responsibilities

Functional Roles and Responsibilities

1. Receive and greet customers, discuss servicing and repair needs, guide them on assessment and repair of problems or faults, and service requirements based on manufacturer recommendations. Record requirements correctly on the job card to avoid ambiguity affecting repair quality.
2. Explain the contents, value, and costs involved in the job to the customer. Obtain confirmation, then prepare clear work instructions for technicians and maintain communication to ensure proper job progress.
3. Organize inspections upon job completion to ensure quality standards are met and customer satisfaction is achieved.
4. Deliver the vehicle courteously once the job is completed to the customer's satisfaction and workshop standards, ensuring business continuity.
5. Build healthy, profitable relationships by proactively communicating and following up with existing and prospective customers about their vehicle performance and service needs to strengthen the customer base.
6. Keep customers informed about the status of back-ordered parts, including estimated arrival dates, to demonstrate the company's commitment to resolving issues and retain customer confidence.
7. Update customers periodically on work progress and deliver vehicles after collecting payment, work order, or invoice.
8. Upsell new accessories, service packages, and additional services; participate actively in service campaigns.
9. Enhance product knowledge through web-based and classroom training.
10. Establish cordial relations with customers and workshop staff.
11. Follow up on Work In Progress (WIP), aiming for closure within 30 days.
12. Follow up with customers on long-pending vehicles to facilitate delivery.

Desired Candidate Profile

Education/Certification and Continued Education

• Vocational qualification in automotive trade, or
• Diploma in Automobile Engineering, or graduate

Years of Experience

• 2-5 years of experience in the automotive trade

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