Service Advisor - Garage

Confidential Company; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the automotive sector is seeking an experienced Service Advisor in Dubai. The candidate will manage customer service, workshop coordination, and ensure high-quality standards for vehicle repairs. The ideal applicant will possess strong automotive knowledge and communication skills, with at least 5 years of relevant experience.

Qualifications

• Minimum 5 years of experience as a Service Advisor in an automotive garage or dealership.
• Strong knowledge of vehicle systems and inspection procedures.
• Ability to operate garage management software and service tracking systems.

Responsibilities

• Greet customers and record vehicle concerns and service requests.
• Conduct initial vehicle inspections and recommend necessary repairs.
• Coordinate with technicians to ensure timely job completion.

Skills

Customer Service

Communication

Automotive Knowledge

Problem Solving

Tools

Garage Management Software

Microsoft Office

Job description

Garage is seeking an experienced Service Advisor to manage customer service and workshop coordination. The ideal candidate will have strong automotive knowledge, excellent communication skills, and at least 5 years of experience in a similar role.

Key Responsibilities

• Greet customers and accurately record vehicle concerns and service requests
• Conduct initial vehicle inspections and recommend necessary repairs or maintenance
• Open job cards and maintain accurate service records in garage management software
• Operate workshop software to track jobs, generate estimates, and update work status
• Coordinate with technicians and workshop staff to ensure timely job completion
• Prepare cost estimates and obtain customer approvals
• Provide regular updates to customers about repair progress
• Inspect completed work and ensure quality standards are met before delivery
• Handle customer inquiries, complaints, and follow-up after service
• Support inventory management for parts required in repair jobs

Requirements

• Minimum 5 years of experience as a Service Advisor in an automotive garage or dealership
• Strong knowledge of vehicle systems and inspection procedures
• Familiarity with opening and closing job cards and workshop processes
• Ability to operate garage management software and service tracking systems
• Proficiency in Microsoft Office
• Excellent customer service and communication skills

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