Service Advisor - Fujairah (English/Arabic)

AL TAYER GROUP LLC; Al Ain; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer satisfaction and retention. In this role, you will be the key point of contact for customers, guiding them through the repair process and ensuring their needs are met with professionalism. Your expertise will not only help in resolving immediate service issues but also in building long-term relationships with clients. If you have a passion for the automotive industry and a knack for customer service, this position offers an exciting opportunity to grow and make a significant impact in a dynamic environment.

Qualifications

• 3-5 years of experience as a Service Advisor in an automotive dealership in UAE.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet customers and guide them on assessment and repair of vehicle issues.
• Organize inspections to ensure quality standards and customer satisfaction.
• Build and maintain profitable relationships through proactive communication.

Skills

Customer Service

Communication

Automotive Knowledge

Sales Skills

Education

Diploma in Automobile Engineering

Graduate Degree

Job description

To provide professional service to customers by accurately recording and organizing quality repair and maintenance services, thereby enhancing customer retention and after-sales revenue. The role also involves giving professional advice to customers on current and future maintenance needs.

Roles and Responsibilities:

1. Greet customers, discuss servicing and repair needs, guide them on assessment and repair of problems or faults, and record requirements correctly on the job card to avoid ambiguity and ensure quality.
2. Explain the job contents, value, and costs involved to the customer. Obtain confirmation, prepare clear work instructions for technicians, and monitor progress to ensure proper execution.
3. Organize inspections upon job completion to ensure quality standards are met and customer satisfaction is achieved.
4. Deliver the vehicle courteously after job completion to ensure customer satisfaction and business continuity.
5. Build and maintain profitable relationships through proactive communication and follow-up on vehicle performance, service needs, and to expand the customer base.
6. Keep customers informed about back order parts, expected arrival dates, and demonstrate genuine interest in resolving issues to retain confidence.
7. Update customers on work progress and facilitate vehicle delivery after collecting payment or necessary documents.
8. Upsell accessories, service packages, and additional services; participate in service campaigns.
9. Enhance product knowledge through web-based and classroom training.
10. Maintain cordial relations with customers and workshop staff.
11. Follow up on Work In Progress (WIP) with a target of closure within 30 days.
12. Follow up with customers on long-pending vehicle deliveries.

Desired Candidate Profile:

1. 3-5 years of experience as a Service Advisor in an automotive dealership in UAE.
2. Diploma in Automobile Engineering or a graduate degree.

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AL TAYER GROUP LLC

Jesbin Madhusoodhanan