Service Advisor - Car showroom

ALBA CORP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join ALBA CORP as a Service Advisor in Dubai, where you'll be the critical link between customers and our technical team. This full-time, on-site role focuses on managing service bookings, ensuring customer satisfaction, and upselling services in a dynamic automotive environment. A competitive salary and comprehensive benefits await you as you help deliver a premium customer experience.

Benefits

Work Visa sponsorship

Medical Insurance

Training and development support

Performance-based incentives

Qualifications

• Strong communication and interpersonal skills; fluency in English required.
• Knowledge of automotive brands and service processes.
• Familiar with multitasking and time management.

Responsibilities

• Greet customers, assess service needs, and prepare service estimates.
• Coordinate with workshop for timely service completion.
• Upsell maintenance packages and maintain service records.

Skills

Communication

Customer-centric

Sales-oriented

Problem-solving

Multitasking

Education

Minimum 2 years in service advisor role

Tools

CRM tools

Automotive service software

Job description

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish.

This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we’d love to hear from you.

Customer Interaction & Service Coordination

• Greet customers and assess their service needs with professionalism and attention to detail.
• Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently.
• Coordinate with the workshop team to ensure timely service completion and status updates.
• Handle customer inquiries, concerns, and complaints with a solution-oriented approach.
  
  

Sales Support & Documentation

• Upsell additional services, maintenance packages, and accessories where applicable.
• Maintain detailed and organized records of service transactions, warranty claims, and follow-ups.
• Assist in daily showroom operations and support the sales team as needed.
• Ensure service quality and customer satisfaction standards are consistently met.
  
  

Requirements

• Minimum 2 years of experience in a Service Advisor or customer-facing automotive role.
• Strong communication and interpersonal skills; fluency in English required (Arabic is a plus).
• Proficient in multitasking, coordination, and time management.
• Knowledge of automotive brands, service processes, and basic technical terminology.
• Familiarity with CRM tools or automotive service software is a plus.
• Customer-centric, sales-oriented, and proactive in problem-solving.
  
  

Salary & Benefits

Salary Range: 6,000 – 10,000 AED (base salary plus commission)

• Work Visa sponsorship
• Medical Insurance (as per UAE law)
• Training and development support
• Performance-based incentives
  
  

Work Arrangement

Type: Full-time, on-site position.

Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.

Why Join Us?

Be the face of a premium automotive brand and create standout customer experiences.

Work with a passionate team in a high-performance showroom environment.

Develop your skills in service coordination, sales, and client relations.

Enjoy a competitive salary package with performance-based rewards.

Ready to deliver exceptional service in the automotive industry? Apply now with your CV highlighting relevant experience.