Service Advisor | Automotive | Electric Vehicles | BYD

Al-Futtaim; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Mitarbeiter im Aftersales-Service, um Kundenbeziehungen zu pflegen und die Zufriedenheit zu gewährleisten. In dieser Rolle sind Sie verantwortlich für die Kommunikation mit Kunden, die Sicherstellung der Einhaltung von Standards und die Erreichung finanzieller Ziele. Sie bringen mindestens 3 Jahre Erfahrung in der Automobilbranche mit und verfügen über hervorragende Kundenservicefähigkeiten. Wenn Sie leidenschaftlich daran interessiert sind, Kunden ein außergewöhnliches Erlebnis zu bieten, ist dies die perfekte Gelegenheit für Sie in einem dynamischen Team.

Qualifications

• Mindestens 3 Jahre Erfahrung in der Automobilindustrie, vorzugsweise in einem ähnlichen Servicebereich.
• Technisches Wissen zur Bereitstellung aktueller Informationen.

Responsibilities

• Aufbau langfristiger Kundenbeziehungen zur Sicherstellung von Loyalität.
• Aktive Kundenberatung zur Erfüllung ihrer Bedürfnisse während des Serviceprozesses.

Skills

Kundenservice

Technisches Wissen

Englische Kommunikation

Arabische Sprache

Education

Diplom oder Abschluss in technischen Bereichen

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

Overview of the role :

This role represents the brand and division to the customer, maintaining customer relations to ensure an end-to-end engaged Aftersales customer journey that leads to revenue achievement and customer retention.

What you will do :

• Build long-term relationships with customers to ensure retention and loyalty.
• Achieve financial objectives by upselling and controlling discounts to meet monthly revenue targets.
• Engage actively with customers through consultation on their needs and service requirements throughout the service process to ensure vehicles are fixed right the first time.
• Coordinate with the Production Team to provide timely updates on vehicle progress to customers, maintaining on-time delivery commitments.
• At delivery, explain all work performed and associated costs clearly to help customers understand the value-added services rendered.
• Manage customer complaints effectively to achieve satisfactory resolution, thereby maintaining and improving Customer Service Value and Net Promoter Scores.
• Ensure compliance with all Standard Operating Procedures, company policies, and distributor programs to deliver a consistent customer experience.

Required Skills To Be Successful :

• Minimum 3 years of experience in the automotive industry, preferably in a similar service role related to EVs.
• Technical knowledge to provide up-to-date technical information in response to customer inquiries.
• Excellent customer service skills, with a willingness to go the extra mile.
• Strong English communication skills; Arabic speaking is an advantage.

About The Team :

• The role reports to the Aftersales Manager and involves working in a busy workshop environment, dealing directly with customers, Service Managers, Aftersales Managers, workshop teams, and technicians daily.

What Equips You For The Role :

• Diploma or degree in technical fields such as automobile or mechanical engineering.
• Minimum of 3 to 5 years’ experience in the automotive industry or a similar role.
• Broad knowledge to serve as a reliable consultant is essential for this role.