Service Advisor - Automotive

Al Masaood; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company is seeking a Service Advisor to enhance customer satisfaction through effective communication and coordination. The role involves receiving customers, managing service documentation, and ensuring high-quality service delivery while maintaining a harmonious relationship among staff. The ideal candidate will have experience in customer service and be knowledgeable in inventory systems.

Qualifications

• 2 to 5 years experience in a related field.
• Knowledge of inventory systems required.
• Able to manage complex human relationships.

Responsibilities

• Receive and assist customers, ensuring high quality service.
• Prepare documentation per AS-DOS standards.
• Coordinate with Job Controller for workshop loading.
• Follow up on work progress and update customers.

Skills

Customer interaction

Documentation

Coordination

Communication

Education

Professional certification

Tools

Autoline

Job description

Job Purpose:

The role holder is responsible to be the ambassador for the aftersales department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer Satisfaction.

Core Responsibilities:

• Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
• Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
• Prepares all the necessary documentation as per AS-DOS standards
• Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
• Coordinates with the Job Controller for appropriate workshop loading, in order to avoid delays.
• Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
• Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
• Updates/records all the necessary information in Autoline.
• Explains clearly the charges and all the work carried out, during vehicle delivery.
• Follows up with a call, as the basis of building a long-term relationship with customers.
• Maintains a high level of quality interaction with customers at each step of the role.
• Ensures 5S Implementation
• Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.
• Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.
• Undertakes additional responsibility as required.

Background & Experience (years):

• 2 to 5 years in a related field/role.
• Knowledge of current and best stock inventory systems.
• Proven ability to work independently and with others.
• Able to manage complex human relationships and culturally sensitive.
• Professional certification (preferred)