Service Advisor - Arabic Speaker

Job Purpose:

To ensure optimum advice and customer care quality for service customers in accordance with BMW Group and AGMC standards and successfully contribute to achieving Service Department targets and the organization’s vision and mission.

Job Responsibility:

1. Meets and greets customers according to BMW standards.
2. Carries out service reception at the car for all Service bookings.
3. Checks the vehicle for any damages and mentions all scratches, dents, etc. on booking in sheet/job card before accepting it. Ensures customers' belongings and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
4. Opens job cards as per service requirements plus additional requested work by the customer, plus work identified during service reception at car with the customers’ approval.
5. Records all customer details and ensures all details entered in the computer system are correct.
6. Advises customers on the cost of repairs before accepting the vehicle and takes approval in writing for any additional repairs.
7. Attaches all relevant documents to the job card (key reader printout, technical campaign details, book in sheet, customer notes, etc.)
8. Ensures mobility of customers after finalizing the service advice process.
9. Properly follows up with the workshop to ensure repairs are completed and deadlines are met in time.
10. Advises customers on the progress of vehicle repairs.
11. Ensures all repairs are carried out (as per BMW standards) and if not, valid reasons are given to the customer.
12. Ensures pricing, details of repairs, and all safety-related information mentioned on the invoice are correct before handing over and explaining to the customer.
13. Monitors and ensures that all campaigns are completed for each job card opened.
14. Final physical check of the vehicle before calling the customer to confirm that the vehicle is ready for pick up.
15. Hands over the vehicle personally to the customer.
16. Ensures work quality based on QMA guidelines for repair quality.
17. Follows the QMA procedure and guidelines.
18. Works flexible hours depending on the workload.
19. Ensures the highest degree of customer satisfaction and retention at all times.
20. Handles customer complaints and ensures corrective action has been taken.
21. Focuses on quality of customer service & regular follow-up.
22. Communicates professionally with customers at all times before, during & after the service.
23. Drives the department’s business through superior customer service and providing updated product information.
24. Communicates and meets with customers on a regular basis regarding promoting the BMW Brand.

Candidate Specifications:

1. Bachelor's degree in Business Administration or relevant field.
2. Must be able to speak, read, and write fluent Arabic.
3. Minimum 3 years experience as a Service Advisor with luxury brands.
4. Has a valid UAE driver's license.
5. Technical knowledge in aftersales operations.
6. Good communication and customer service skills.

Please note only shortlisted candidates will be contacted. Thank you for your interest in joining AGMC.