Service Advisor - Arabic Speaker

Al Masaood; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Abu Dhabi is seeking an individual to be an ambassador for its aftersales department. The role involves ensuring customer satisfaction, managing service documentation, and maintaining high standards of service delivery. The ideal candidate will have 2 to 5 years of experience in a similar role, strong communication skills, and knowledge of inventory systems. An understanding of customer service excellence is essential.

Qualifications

• 2 to 5 years experience in a related field.
• Knowledge of stock inventory systems.
• Proven ability to work independently and with a team.

Responsibilities

• Receive customers and observe service standards.
• Prepare necessary documentation as per AS-DOS standards.
• Follow up with customers regarding service progress and approvals.

Skills

Customer service

Inventory management

Communication

Teamwork

Education

Professional certification

Tools

MS Office

Job description

Job Purpose:

The role holder is responsible to be the ambassador for the aftersales department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer Satisfaction.

Core Responsibilities:

• Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
• Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
• Prepares all the necessary documentation as per AS-DOS standards
• Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
• Coordinates with the Job Controller for appropriate workshop loading, in order to avoid delays.
• Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
• Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
• Updates/records all the necessary information in Autoline.
• Explains clearly the charges and all the work carried out, during vehicle delivery.
• Follows up with a call, as the basis of building a long-term relationship with customers.
• Maintains a high level of quality interaction with customers at each step of the role.
• Ensures 5S Implementation
• Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.
• Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.
• Undertakes additional responsibility as required.

Required background & experience:

• 2 to 5 years in a related field/role.
• Knowledge of current and best stock inventory systems.
• Proven ability to work independently and with others.
• Able to manage complex human relationships and culturally sensitive.
• MS Office skills.
• Professional certification (preferred).