Service Advisor | Al-Futtaim Electric Mobility | BYD

Al Futtaim Private Company (LLC); Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

BYD and Al-Futtaim Electric Mobility are seeking an EV Service Advisor to be the face of our EV service journey. You will guide customers through maintenance, repairs, charging, and service requirements with expert advice and outstanding service.

You will build loyalty, drive revenue, and ensure a transparent, professional experience from vehicle reception to delivery, coordinating with technicians and workshop teams to ensure timely completion.

Qualifications

• Strong customer service and relationship management skills.
• Basic understanding of EV technology, charging systems, and EV ownership experience.
• Excellent communication and interpersonal skills.
• Strong sales and upselling abilities.
• Ability to explain technical information in a simple and customer-friendly manner.
• Good organizational and time management skills.
• Working knowledge of MS Office; SAP experience is an advantage.

Responsibilities

• Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements.
• Create service estimates and explain repair recommendations clearly and confidently.
• Build long-term customer relationships to enhance retention and loyalty.
• Coordinate with EV Technicians and workshop teams to ensure timely repair completion.
• Keep customers informed throughout the service process with regular updates.
• Promote additional services, accessories, charging solutions, and maintenance packages where appropriate.
• Ensure vehicles are delivered on time with a clear explanation of all work completed.
• Handle customer concerns professionally to achieve high customer satisfaction scores.
• Maintain accurate documentation and follow company policies and procedures.

Skills

Customer service

EV knowledge

Communication

Upselling

Organizational skills

English proficiency

Arabic language (adv)

Education

Diploma or Bachelor’s Degree in Automotive/Mechanical Engineering/Business

Tools

MS Office

SAP

Job description

Overview of the Role

Join BYD and Al-Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world's fastest-growing electric vehicle brands. In this customer-focused role, you will guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience.

You will play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience from vehicle reception through to delivery.

What You Will Do

• Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements
• Create service estimates and explain repair recommendations clearly and confidently
• Build long-term customer relationships to enhance retention and loyalty
• Coordinate with EV Technicians and workshop teams to ensure timely repair completion
• Keep customers informed throughout the service process with regular updates
• Promote additional services, accessories, charging solutions, and maintenance packages where appropriate
• Ensure vehicles are delivered on time with a clear explanation of all work completed
• Handle customer concerns professionally to achieve high customer satisfaction scores
• Maintain accurate documentation and follow company policies and procedures

Desired Candidate Profile

Required Skills to Be Successful

• Strong customer service and relationship management skills
• Basic understanding of EV technology, charging systems, and EV ownership experience
• Excellent communication and interpersonal skills
• Strong sales and upselling abilities
• Ability to explain technical information in a simple and customer-friendly manner
• Good organizational and time management skills
• Working knowledge of MS Office; SAP experience is an advantage
• Customer-focused and results-driven mindset

What Equips You for the Role

• Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field
• 2-3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry
• Experience with EV or Hybrid brands is highly preferred
• Strong customer handling and relationship-building skills
• Good understanding of workshop operations and service processes
• Excellent English communication skills; Arabic is an advantage
• UAE driving license is preferred