Service Advisor | Al Futtaim Automotive | Toyota

Al-Futtaim; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Service Advisor to join their dynamic team in Dubai. This role is pivotal as the primary point of contact for customers, ensuring their needs are met with exceptional service. You will engage directly with customers, addressing their inquiries and concerns while promoting value-added services. With a focus on building trust and confidence, you will thrive in a busy workshop environment, collaborating with various team members to enhance customer satisfaction. If you have a passion for customer service and a background in the automotive industry, this opportunity is perfect for you.

Qualifications

• 3-5 years as a Service Advisor in an automotive dealership.
• Technical knowledge for customer inquiries and resolutions.

Responsibilities

• Act as the primary contact for customers in the workshop.
• Record customer requests and provide clear explanations of services.

Skills

Customer Service

Technical Knowledge

English Communication

Arabic Language

Education

Diploma in Technical School

Degree in Automobile Engineering

Certificate in Mechanical Engineering

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are currently seeking skilled and results-oriented Service Advisor to join our Toyota team in Dubai – Al Badia. Service Advisors play a crucial role as the primary point of contact for customers in the Workshop. They are entrusted with building the image of the Service Department, conveying a sense of trust and confidence to customers.

What you will do

• Ask questions and record customer requests without delay.
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Provide clear explanation of the job done and invoice and guide to the cashier.
• Promote value added services.
• Resolve customer concerns at the earliest time and ensure satisfaction.

Required skills to be successful

• Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
• Technical knowledge to provide up-to-date technical information in response to customer inquiries.
• Excellent customer service, willing to go the extra mile.
• Strong English communication skills; Arabic speaker is an added advantage!

About the team

The role will report to the Reception Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians on a daily basis.

What equips you for the role

• Diploma or Degree in Technical school / Certificate / Diploma in Automobile / Mechanical Engineering.
• Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
• A broad-based knowledge to service as a reliable consultant is essential for this role.