Service Advisor | Al-Futtaim Automotive | Bodyshop | Global Aftersales

Al-Futtaim; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the automotive industry is seeking a Customer Service Consultant for its busy workshop in Dubai. The role entails building relationships with customers, ensuring their satisfaction, and effectively managing service processes. Candidates should have a technical background in automobile engineering and a minimum of three years of experience in a similar role.

Qualifications

• Minimum 3 years of experience in a reputed automotive workshop.
• Broad knowledge to service as a reliable consultant.
• Ability to follow global automotive workshop instructions.

Responsibilities

• Build long-term relationships with customers to ensure customer retention & loyalty.
• Coordinate with the Production Team for timely updates to customers.
• Effectively manage customer complaints and ensure satisfaction.

Skills

Customer Retention

Technical Knowledge

Problem Identification

Education

Technical school / Certificate / Diploma in Automobile / Mechanical Eng.

Job description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role :

Ensure courteous and professional handling of the customer during the latter's visit to Bodyshop and prepare estimates that ensure Customer Retention and Profitability.

What you will do :

• Build long-term relationships with customers to ensure customer retention & loyalty.
• Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
• Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
• Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
• At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
• Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
• Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

Required skills to be successful :

• Must have broad based knowledge to service as a reliable consultant and be able to provide up-to-date technical information in response to customer inquiries
• Proper operation, maintenance and care of vehicle
• Ability to identify problem areas and identify its cure
• Must be able to follow global automotive workshop instructions and procedures

About The Team :

The role will report to the Reception Supervisor and you will be working in a busy workshop environment.

What Equips You For The Role :

• Technical school / Certificate / Diploma in Automobile / Mechanical Eng.
• Minimum 3 years of experience in a reputed automotive workshop in similar role.
• Knowledge of Body parts and general mechanical components of repair of Body & Paint