Service Advisor (225-627)

Talentmate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the automotive service sector is seeking a Service Advisor to facilitate customer interactions and manage service operations. The ideal candidate will possess strong communication skills and the ability to handle technical information effectively, ensuring high levels of customer satisfaction while maintaining operational efficiency.

Qualifications

• Proven experience in a similar role within the automotive service industry.
• Ability to interpret and convey technical information clearly.
• Customer-service oriented mindset with patience.

Responsibilities

• Greet customers promptly and courteously upon arrival.
• Prepare detailed repair orders and service instructions.
• Handle customer complaints and develop long-lasting relationships.

Skills

Communication

Problem-Solving

Customer Service

Organizational Skills

Education

High school diploma or equivalent

Training in automotive services

Tools

Service software

Job description

A Service Advisor plays a pivotal role within the automotive service and repair sector. As the primary liaison between customers and the service team, they are responsible for ensuring that clients receive clear communication and top-notch service. Their main tasks include evaluating customer automotive repair needs, managing administrative procedures related to car service, and liaising with mechanics and other service staff to ensure smooth operations. Service Advisors must possess excellent communication skills to explain technical details and service updates to customers effectively. The role requires an outgoing personality, problem-solving skills, and the ability to handle a dynamic work environment. Ultimately, a successful Service Advisor is one who ensures customer satisfaction, contributes to the efficiency of the service department, and maintains positive customer relationships. This position is vital to the success of any car dealership or service center, as it directly impacts customer retention and business growth.

A Service Advisor plays a pivotal role within the automotive service and repair sector. As the primary liaison between customers and the service team, they are responsible for ensuring that clients receive clear communication and top-notch service. Their main tasks include evaluating customer automotive repair needs, managing administrative procedures related to car service, and liaising with mechanics and other service staff to ensure smooth operations. Service Advisors must possess excellent communication skills to explain technical details and service updates to customers effectively. The role requires an outgoing personality, problem-solving skills, and the ability to handle a dynamic work environment. Ultimately, a successful Service Advisor is one who ensures customer satisfaction, contributes to the efficiency of the service department, and maintains positive customer relationships. This position is vital to the success of any car dealership or service center, as it directly impacts customer retention and business growth.

Responsibilities

• Greet customers promptly and courteously upon arrival at the service center.
• Listen to customer concerns and provide appropriate automotive service recommendations.
• Prepare detailed repair orders and mission service instructions to technicians.
• Communicate vehicle inspection results and repair recommendations to customers.
• Maintain accurate records of services, repairs, and customer interactions daily.
• Order automotive parts and supplies as per the service requirements and specifications.
• Collaborate with service technicians to ensure customer repairs are completed on time.
• Handle customer complaints with patience, providing effective and satisfactory resolutions.
• Develop and maintain long-lasting relationships with clients to encourage repeat business.
• Advise customers on vehicle maintenance schedules and important automotive care routines.
• Follow up with clients post-service to gather feedback and address any remaining concerns.
• Ensure all safety procedures and service standards are adhered to within the service department.

Requirements

• High school diploma or equivalent; additional training in automotive services is preferred.
• Proven experience in a similar role within the automotive service industry.
• Strong communication skills, both verbal and written, for effective customer interaction.
• Excellent organizational abilities to handle multiple service requests and tasks.
• Proficiency in using service software and basic knowledge of vehicle mechanics.
• Ability to interpret and convey technical information in an understandable way to customers.
• Customer-service oriented mindset with a problem-solving aptitude and patience.

Role Level:
Mid-Level
Work Type:
Full-Time
Country:
United Arab Emirates
City:
Dubai
Company Website:

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]