Service Advisor

Ali & Sons; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Service Advisor, where you will enhance customer satisfaction and optimize workshop performance. This role is perfect for those passionate about the automotive industry and skilled in customer interactions. You will ensure that customers receive top-notch service, support workshop operations, and coordinate repairs effectively. Your expertise in automotive service, coupled with strong communication skills, will play a key role in delivering exceptional experiences. If you thrive in a dynamic environment and are eager to make a difference, this opportunity is for you.

Qualifications

• Minimum 4 years experience in automotive service roles.
• Strong customer service and communication skills required.

Responsibilities

• Ensure customers receive the best service experience.
• Coordinate with the Foreman for required repairs.
• Advise customers on service and maintenance needs.

Skills

Customer Service

Communication Skills

Fluency in Arabic

Fluency in English

Automotive Knowledge

Education

Bachelor's degree in Mechanical Engineering

Tools

Service Management Software

Job description

Bachelor of Technology/Engineering (Mechanical)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Key Responsibilities:

Purpose:

• Ensure that customers receive the best possible service experience.
• Support workshop operations to achieve service and efficiency targets.

Job Responsibilities/Accountabilities:

• Perform job card write-ups, entering customer details (name, address, phone number, date) and recording their concerns.
• Coordinate with the Foreman to assess required repairs and prepare job cards.
• Obtain customer signatures on job cards to authorize service.
• Conduct a preliminary evaluation to determine if the service will be covered under warranty or customer payment.
• Secure prior repair approval from customers when necessary.
• Review customer service history to check for prior repairs related to current concerns.
• Advise customers on the type of service and maintenance required for their vehicles.
• Provide feedback to customers regarding their vehicle's overall performance.
• Work closely with the Customer Relations Representative (After Sales) to address and resolve customer complaints.
• Perform other duties as requested by the Respective Supervisor or Service Manager.

Requirements:

• Education: Bachelor’s degree in Mechanical Engineering.
• Experience: Minimum of 4 years in a similar role, preferably in automotive service.
• Skills & Abilities:
• Fluency in Arabic and English is essential.
• Strong customer service and communication skills.
• Good understanding of automotive repairs, warranties, and service processes.
• Computer literate with experience using service management software.

Join our team as a Service Advisor and play a key role in delivering excellent customer service and optimizing workshop performance. If you are passionate about the automotive industry and excel in customer interactions, apply now to become part of our team!

Company Industry: Oil & Gas

Department / Functional Area: Business Development