Service advisor

Almulla; Fujairah City; In loco; AED 60.000 - 120.000; Tempo pieno

Descrizione del lavoro

Almulla in Fujairah, United Arab Emirates, is seeking an automotive after-sales service representative to assist customers with repairs and service planning. The role involves explaining costs, preparing invoices, and coordinating with workshop technicians to ensure timely delivery of vehicles.

The ideal candidate demonstrates strong communication skills, customer service focus, and familiarity with dealership management systems.

Competenze

• Experience in automotive after-sales service or customer service preferred.
• Knowledge of vehicle maintenance, repair procedures and automotive systems.
• Ability to coordinate with workshop technicians.
• Strong communication and customer service skills.

Mansioni

• Prepare job cards, repair estimates, service quotations, and invoices.
• Explain repair requirements, costs, and service recommendations to customers.
• Monitor repair progress and ensure timely vehicle delivery.
• Handle customer complaints professionally and maintain satisfaction.
• Identify customer concerns and coordinate with workshop technicians.

Conoscenze

Customer service

Communication

Interpersonal skills

Problem solving

Basic computer skills

Strumenti

DMS software

Descrizione del lavoro

Fujairah, United Arab Emirates

• Previous experience in automotive after-sales service or customer service is an advantage.
• Good knowledge of vehicle maintenance, repair procedures, and automotive systems.
• Excellent communication, customer service, and interpersonal skills.
• Ability to identify customer concerns and coordinate with workshop technicians.
• Prepare job cards, repair estimates, service quotations, and invoices.
• Explain repair requirements, costs, and service recommendations to customers.
• Monitor repair progress and ensure timely vehicle delivery.
• Handle customer complaints professionally and maintain customer satisfaction.
• Basic computer skills and familiarity with dealership management systems.