Service Advisor

Dollar Car Rental; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative for their automotive service department. This role is pivotal in ensuring customer satisfaction by acting as the primary point of contact, diagnosing concerns, and providing clear service recommendations. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving, with at least two years of experience in a customer service role. Join a dynamic team where your contributions will enhance customer trust and drive dealership success in a fast-paced environment. If you are passionate about customer service and the automotive industry, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in customer service, preferably in automotive.
• Proficient in dealership management software and office applications.

Responsibilities

• Act as the primary contact for customers, ensuring a welcoming environment.
• Diagnose customer concerns and provide detailed service recommendations.

Skills

Customer Service

Communication Skills

Problem-Solving

Automotive Knowledge

Detail-Oriented

Education

2+ years in Customer Service

Tools

Dealership Management Software

Basic Office Applications

Job description

• Act as the primary point of contact for customers, ensuring a warm and welcoming environment that fosters trust and rapport.
• Diagnose customer concerns by actively listening and asking insightful questions, ensuring accurate understanding of their automotive needs.
• Provide detailed service recommendations and cost estimates, clearly explaining the necessity of each service to the customer.
• Coordinate with technicians to ensure timely and effective repairs, maintaining clear communication between service team and customers.
• Handle customer complaints and feedback with professionalism, striving to resolve issues swiftly to ensure customer satisfaction.
• Maintain detailed records of customer interactions and service history, contributing to a comprehensive database that supports ongoing customer relations.
• Stay current with automotive technology and industry trends, continually enhancing knowledge to provide informed service recommendations.
• Achieve service department goals by upselling additional services and products, enhancing both customer satisfaction and dealership revenue.

Desired Candidate Profile

• At least 2 years of experience in a customer service role, preferably in the automotive industry.
• Proficient in using dealership management software and basic office applications for effective task management.
• Exceptional communication skills, with the ability to explain technical information in a way that is easily understood by customers.
• Strong problem-solving abilities, demonstrating a proactive approach to addressing customer concerns.
• Ability to work collaboratively in a fast-paced environment, managing multiple tasks efficiently.
• Valid driver's license with a clean driving record, ensuring the ability to test drive vehicles as needed.
• Physical ability to stand for extended periods and lift up to 30 pounds, contributing to a hands-on service environment.
• Detail-oriented with a customer-first mindset, ensuring that all customer interactions are handled with care.