Service Advisor

• Act as the primary point of contact for customers, ensuring a warm and welcoming environment that fosters trust and rapport.
• Diagnose customer concerns by actively listening and asking insightful questions, ensuring accurate understanding of their automotive needs.
• Provide detailed service recommendations and cost estimates, clearly explaining the necessity of each service to the customer.
• Coordinate with technicians to ensure timely and effective repairs, maintaining clear communication between service team and customers.
• Handle customer complaints and feedback with professionalism, striving to resolve issues swiftly to ensure customer satisfaction.
• Maintain detailed records of customer interactions and service history, contributing to a comprehensive database that supports ongoing customer relations.
• Stay current with automotive technology and industry trends, continually enhancing knowledge to provide informed service recommendations.
• Achieve service department goals by upselling additional services and products, enhancing both customer satisfaction and dealership revenue.

Desired Candidate Profile

• At least 2 years of experience in a customer service role, preferably in the automotive industry.
• Proficient in using dealership management software and basic office applications for effective task management.
• Exceptional communication skills, with the ability to explain technical information in a way that is easily understood by customers.
• Strong problem-solving abilities, demonstrating a proactive approach to addressing customer concerns.
• Ability to work collaboratively in a fast-paced environment, managing multiple tasks efficiently.
• Valid driver's license with a clean driving record, ensuring the ability to test drive vehicles as needed.
• Physical ability to stand for extended periods and lift up to 30 pounds, contributing to a hands-on service environment.
• Detail-oriented with a customer-first mindset, ensuring that all customer interactions are handled with care.