Service Advisor

ALBA CORP; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a passionate Service Advisor to enhance customer experiences at their automotive showroom. In this dynamic role, you will be the key link between clients and the technical team, ensuring a seamless service experience while driving sales through effective upselling. Your expertise in customer service and communication will be vital as you manage customer expectations and coordinate with the workshop team for timely service delivery. Join a forward-thinking company that values your contribution to providing exceptional automotive service and support.

Benefits

Medical Insurance

Visa Sponsorship

Training Support

Performance-Based Incentives

Qualifications

• Proven experience in a customer-facing role within the automotive industry.
• Excellent communication skills in English and Arabic preferred.

Responsibilities

• Greet customers and understand their service needs.
• Coordinate with the workshop team for timely service delivery.
• Upsell services and handle customer inquiries effectively.

Skills

Customer Service

Communication Skills

Sales Coordination

Multitasking

Problem-Solving

Knowledge of Automotive Brands

Interpersonal Skills

Tools

Automotive Management Systems

CRM Tools

Job description

We are looking for a talented Service Advisor to join our team at Alba Cars showroom.
This customer-facing role is ideal for someone who is passionate about the automotive industry and has a flair for communication, coordination, and customer service. As the bridge between our clients and the technical team, you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and cross-selling services.

Key Responsibilities and Duties:

• Greet customers professionally and understand their vehicle service needs.

• Prepare accurate service estimates, explain job details, and manage customer expectations.

• Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.

• Upsell additional services, maintenance packages, and accessories to maximize revenue.

• Handle customer inquiries, feedback, and complaints in a timely and solution-oriented manner.

• Maintain detailed records of service transactions, warranty issues, and follow-ups.

• Assist in showroom coordination and support the sales team when required.

Salary Range and Benefits:

• Salary Range: 5000 AED - 12000 AED

• We provide medical insurance as per UAE law, visa sponsorship, training support, and performance-based incentives.

Qualifications and Skills:

• Proven experience as a Service Advisor, Sales Coordinator, or in a customer-facing role in the automotive industry.

• Excellent communication and interpersonal skills in both English and Arabic (preferred).

• Strong organizational and multitasking abilities.

• Proficiency with automotive management systems and CRM tools is a plus.

• Knowledge of automotive brands, basic technical terminology, and aftersales processes.

• Customer-centric attitude, sales-oriented mindset, and problem-solving approach.

Work Experience:

• Minimum 2 years of experience in a similar role in an automotive showroom or service center.

Application Procedure:

Please submit your updated CV highlighting relevant experience. If you have a proven track record in customer service and automotive coordination, we'd love to hear from you.

Thank you and good luck!