Service Advisor

IIQAF Group of Companies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in Dubai is seeking a dedicated Service Advisor to enhance customer experiences. In this dynamic role, you'll be the vital link between customers and the company, providing expert guidance on products and services while ensuring customer satisfaction. You'll handle inquiries and complaints, promote services, and participate in sales activities, all within a supportive team environment. If you're passionate about delivering exceptional service and building lasting relationships, this opportunity is perfect for you. Join a forward-thinking organization where your contributions will make a significant impact!

Qualifications

• Previous experience as a Service Advisor or in a related role.
• Commitment to meeting deadlines and responding to customer inquiries.

Responsibilities

• Handle customer inquiries and complaints professionally.
• Provide guidance on product features and service options.
• Build rapport with customers and develop long-term relationships.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Flexibility

Education

High School Diploma or GED

Tools

Service-Related Hardware and Software Systems

Job description

Service Advisor

Job Location: Dubai, UAE

Job Responsibilities:

1. Handle customer inquiries and complaints in a professional manner.
2. Provide guidance and advice to customers on product features, service options, and pricing.
3. Maintain a high level of customer service as an interface between customers and IIQAF staff.
4. Build rapport with customers and develop long-term relationships.
5. Follow established processes and procedures for service.
6. Monitor customer satisfaction and address any customer service issues.
7. Recommend and promote products and services.
8. Participate in sales and marketing activities.
9. Remain knowledgeable about products, services, and industry trends.
10. Manage customer interactions via telephone, email, and/or in-person.

Job Requirements:

1. High school diploma/GED or higher.
2. Previous experience as a Service Advisor or related position.
3. Excellent customer service skills, communication skills, and problem-solving skills.
4. Knowledge of particular service-related hardware and software systems.
5. Ability to be flexible and adapt to changing customer needs.
6. Ability to work both independently and in a team environment.
7. Commitment to meeting deadlines and responding to customer inquiries in a timely manner.