Service Account Officer (UAE Nationals Only)

22333 Citibank N.A. UAE - GCB Multiple Ledger; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading global financial institution in Dubai seeks a Customer Service Leader to manage client relationships and enhance satisfaction. This role requires 3-5 years of customer service experience and knowledge of banking products. Join us to develop your career into a Relationship Manager role while engaging with both UAE and global clients.

Qualifications

• 3-5 years of experience in customer service.
• Knowledge of banking products like deposits and credit cards.
• Effective communication skills, both written and verbal.

Responsibilities

• Manage client accounts and proactively address their needs.
• Execute customer service activities according to compliance standards.
• Advise clients to enhance relationships and promote products.

Skills

Communication skills

Relationship management skills

Team player

Analytical thinking

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in providing full leadership and direction to a Customer Service team that performs customer service activities.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

The overall objective is Client Account Relationship Management, reviewing customer needs and proactively engaging with the customer to validate understanding and provide resolutions based on customer needs.

• Manage client accounts by reviewing needs and engaging proactively to understand and resolve issues.
• Execute day-to-day customer service activities, ensuring adherence to Citi’s policies and guidelines, and coordinate with the Customer Service team. Focus on resolving client inquiries and providing ongoing support.
• Advise clients to enhance relationships by mobilizing additional funds and promoting product/services.
• Review product penetration, identify potential clients for tailored products to improve penetration.
• Ensure all client relationships are covered through regular customer engagements.
• Maintain compliance, risk management, and control standards.
• Follow the prescribed engagement model for client onboarding and relationship management.
• Identify opportunities for process and service improvements, volunteering for initiatives to boost customer satisfaction, loyalty, and operational efficiency.
• Adhere to operational risk mitigation measures, avoiding breaches or risk events.
• Ensure compliance with all regulatory and internal standards, keeping the business audit-ready at all times.
• Accelerate service delivery through analytical thinking and automation, focusing on process simplification and accuracy.
• Strictly follow KYC, AML, and other compliance norms.
• Identify opportunities to streamline processing, reducing cycle times and costs.
• Ensure all work processes comply with bank policies, are timely and error-free, and deliver consistent client experiences.
• Complete documentation for client transactions and due diligence.
• Drive the bank’s digitization strategy by preparing clients for digital tools.
• Assess risks carefully in business decisions, upholding the firm's reputation, compliance, and ethical standards, escalating issues transparently.

What we’ll need from you

• 3-5 years of relevant experience, preferably in customer service.
• Proficient knowledge of basic banking products such as deposit accounts, credit cards, and time deposits.
• Effective communication skills, both written and verbal.
• Strong influencing and relationship management skills.
• Quick learner, self-starter, able to take initiative.
• Good team player, capable of working with cross-functional teams.
• Mature, proactive, with good time management and integrity.

Development Value

This role offers training, onboarding, and exposure to both UAE and global clients. It provides a platform for career development towards Relationship Manager roles.

Interested? Apply now to discover your potential.

Job Family Group : Customer Service

Job Family : Service

Time Type : Full time

Most Relevant Skills: Please see above.

Other Relevant Skills: Please see above or contact the recruiter.