Service Account Officer (UAE National Only)

22333 Citibank N.A. UAE - GCB Multiple Ledger; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading global financial institution in Dubai is seeking a Customer Service Associate to manage client accounts and ensure compliance with banking guidelines. The role requires 3-5 years of experience in customer service and proficiency in basic banking products. Ideal candidates are proactive and possess strong communication skills, ready to enhance customer relationships and improve service delivery.

Qualifications

• 3-5 years of relevant experience.
• Customer service experience preferred.
• Proficient knowledge of basic bank products.

Responsibilities

• Perform client account relationship management.
• Resolve client inquiries and issues.
• Advise customers on product penetration.

Skills

Customer Service

Effective written and verbal communication

Influencing and relationship management

Time management

Job description

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in providing full leadership and direction to a Customer Service team that performs customer service activities.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

The overall objective is Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.

1. Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.
2. Responsible for executing day-to-day customer service activities, ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide ongoing customer support.
3. Advise CG customers to enrich relationships by mobilizing additional funds and to be able to buy products/services.
4. Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration.
5. Ensure coverage of all relationships through customer engagements.
6. Compliance, Risk & Controls.
7. Follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client onboarding, relationship management, etc.).
8. Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help the business achieve its objectives in building customer satisfaction and operational efficiency.
9. Follow all operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.
10. Ensure compliance with all regulatory and audit requirements, maintaining audit readiness at all times.
11. Accelerate service delivery through analytical thinking and automation, focusing on process simplification & accuracy.
12. Ensure strict adherence to KYC / AML and other compliance norms.
13. Identify opportunities for streamlining and centralized processing to improve operating efficiency, reduce cycle time, and costs.
14. Execute work processes in compliance with bank policies and procedures, ensuring error-free, timely delivery, and consistent client experience.
15. Complete and follow-up on documentation for client transactions or due diligence.
16. Drive the bank’s digitization strategy by preparing clients for digital adoption.
17. Assess risks when making business decisions, ensuring compliance with laws and regulations, and escalating issues transparently.

What we’ll need from you

• 3-5 years of relevant experience
• Customer Service experience preferred
• Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits
• Effective written and verbal communication skills
• Influencing and relationship management skills
• Quick learner, self-starter, able to take initiative
• Good team player, able to work with cross-functional teams
• Mature personality with high initiative, self-driven, good time management, and integrity

Development Value

The Service Relationship Associate will receive training, product onboarding, online modules, and workshops. The role offers exposure to UAE and global clients and opportunities to liaise with various departments within Citibank, paving the way toward Relationship Manager roles.

Does Citi have what you need? Apply now to discover your full potential.

Job Family Group : Customer Service

Job Family : Service

Time Type : Full time

Most Relevant Skills: Please see above requirements.

Other Relevant Skills: For additional skills, see above or contact the recruiter.