RESPONSIBILITIES (INCLUDES ALL TASKS):
- Manage and maintain Windows servers and services including Active Directory (AD), Exchange, and Windows Performance Management.
- Solid understanding and experience of Mail flow in an enterprise environment.
- Troubleshoot and optimize IIS web servers for high availability and performance.
- Administer and optimize Mobile Device Management using VMware AirWatch, Microsoft Intune, and related technologies.
- Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
- Enforce strong security practices and standards across all systems.
- Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine, and SCCM to enhance operational efficiency.
- Develop and execute PowerShell or similar scripts for process automation and task scheduling.
- Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
- Administer enterprise backup solutions using Commvault and Veaam, ensuring data integrity and disaster recovery readiness.
- Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
- Conduct root cause analysis and implement long-term solutions.
- Collaborate with cross-functional teams to design and implement infrastructure solutions.
- Knowledge of Microsoft SQL Server.
- Excellent communication skills and customer service ethos.
TECHNICAL SKILLS / COMPETENCIES:
MANDATORY
- Windows Server Management
- SCCM/Patch Server Management
- Active Directory
- Microsoft Exchange
- Office 365 Management
- Automation through BMC TrueSight Server Automation and Manage Engine
SOFT SKILLS:
MANDATORY
- Excellent communication.
- Problem Solving.
- Interpersonal Skills.
- Planning and organization.
- Flexibility & dedication toward the work.
Required Experience:
Senior IC