Senior Waiter/Waitress Premium Lounge

Emirates Flight Catering; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Premium Lounge Senior Waiter/Waitress to deliver exceptional culinary services at prestigious lounges in Dubai. In this dynamic role, you will ensure that all clientele receive top-notch service, maintain cleanliness, and uphold high standards of food handling. If you have a passion for hospitality and a positive attitude, this is a fantastic opportunity to join a team dedicated to excellence in customer service. Your contributions will play a vital role in creating memorable dining experiences for travelers and guests alike.

Qualifications

• Minimum of 3 years of experience in the hospitality industry.
• Must have a high school certification.

Responsibilities

• Ensure high standards of service for exceptional customer experiences.
• Assist with table service and maintain cleanliness in dining areas.
• Report issues to the Assistant F&B Supervisor for timely resolution.

Skills

Good command in spoken and written English

Positive and service-oriented attitude

Good command of customer service skills

Ability to handle a high-volume service environment

Strong organizational skills

Multitasking skills

Attention to detail

Education

High school certification

Diploma or equivalent qualification

Job description

Job Purpose - The Premium Lounge Senior Waiter/Waitress is integral in ensuring that all Premium Lounge clientele (passengers, civil aviation officials, airport authorities, airline representatives, and external consumers) receive the highest-quality culinary services efficiently and effectively. They are highly professional and enjoy promoting a calm and positive attitude in all situations. This is particularly important as they are responsible for maintaining our high standards of exceptional culinary and beverage experiences for our clientele in Dubai International Airport (DXB) and Dubai World Central (DWC) lounges and restaurants.

Key Accountabilities:

1. Ensure that all our customers and guests receive high standards of service to have an exceptional experience.
2. Assist with table service and ensure the dining areas remain clean and organized by promptly clearing dishes to maintain a tidy and inviting dining environment.
3. Follow standard opening and closing procedures to ensure the outlet is properly prepared.
4. Comply to the company’s established hygiene policies and procedures to maintain proper food and equipment handling standards.
5. Attend to customer complaints satisfactorily or seek the assistance of the supervisor to ensure customer satisfaction.
6. Report to the Assistant F&B Supervisor about any complain, staff absenteeism or shortage in stocks to ensure timely resolution and smooth operations.
7. Assist in maintaining sufficient stock during the entire shift including checking all the received stock to make sure that the same is in accordance with the order, quality and quantity and display or store them to maintain inventory accuracy.
8. Ensure tasks such as wiping, cleaning, polishing, organizing, collecting, loading, dispatching and others as assigned by the line manager are performed as per Emirates Flight Catering standards.
9. Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2015 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy

Education Qualification:

1. High school certification (must have)
2. Diploma or equivalent qualification (preferred)

Work Experience:

Minimum of 3 years of experience in the hospitality industry.

Skills:

1. Good command in spoken and written English
2. Positive and service-oriented attitude
3. Good command of customer service skills
4. Ability to handle a high-volume service environment
5. Strong organizational, multitasking skills and attention to detail.