Senior Vice President – IT Operations

Aldar Group; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a strategic leader to oversee IT operations, ensuring alignment with business objectives and enhancing service delivery. This pivotal role involves managing end-user support, application management, and infrastructure services, while fostering a culture of continuous improvement. With a focus on vendor management and operational efficiency, the ideal candidate will possess extensive experience in IT operations and a strong background in leadership. If you are passionate about driving IT excellence and innovation, this opportunity is perfect for you.

Qualifications

• 12+ years in IT operations management, preferably in Managed Services.
• 7+ years in a managerial position leading IT teams.

Responsibilities

• Oversee daily operations of IT services ensuring high performance.
• Manage vendor relationships and optimize service delivery.

Skills

IT Operations Management

Vendor Management

Leadership

Analytical Skills

Problem-Solving

Interpersonal Communication

ITIL Certification

PMP Certification

Education

Bachelor’s Degree in Computer Science

Master’s Degree in Information Technology

Business Administration Degree

Job description

• Pivotal leadership role within the IT department, responsible for overseeing the end user support, application managed services, and infrastructure managed services.
• Critical in ensuring that IT services are delivered efficiently and effectively, aligning with the business objectives of the organization.

Please note this role is for a UAE National only .

ROLES AND RESPONSIBILITIES

Operational Leadership

• Oversee the daily operations of end user support, application management, and infrastructure services to ensure high performance and service availability.
• Develop and implement IT operational strategies that align with the overall business goals, focusing on scalability, reliability, and security of IT systems.

Vendor and Outsourcing Management

• Manage relationships with vendors and outsourcing partners, ensuring contracts meet the company's needs and are executed effectively.

Service Delivery Optimization

• Monitor and improve the delivery of IT services using a mix of in-house and outsourced solutions. Evaluate different IT delivery models to optimize cost and efficiency.

Team Leadership and Development

• Lead a team of IT professionals, fostering a culture of continuous improvement and professional growth.

Budget Management

• Develop and manage the IT operations budget, ensuring cost-effectiveness and proper allocation of resources.

Technology Upgrades and Implementations

• Oversee the assessment and deployment of new technologies and systems to enhance operations.

Incident and Crisis Management

• Lead the IT operational response to incidents and outages, minimizing impact on business activities and customer services.

Performance Metrics

• Define and track key performance indicators (KPIs) for IT operations to continually assess the effectiveness of the IT service delivery.

QUALIFICATION AND EXPERIENCE

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.

RELATED YEAR OF EXPERIENCE :

• Minimum of 12 years of experience in IT operations management in a large and diverse group, preferably in a Managed Services delivery model

YOE IN MANAGERIAL POSITION

Min of 7+ years in a managerial position.

TECHNICAL AND INTERPERSONAL SKILLS

• Extensive experience with IT outsourcing and various delivery models including managed services, cloud-based solutions, and on-premise
• Proven track record of effective vendor management and partnership
• Strong leadership skills and experience managing large operations
• Excellent analytical and problem-solving abilities.
• Excellent interpersonal and communication skills, capable of working effectively with all levels of staff and management.
• Deep understanding of current IT trends and best practices in IT operations and security.
• Certification in ITIL, PMP, or other relevant IT operations or management methodologies is preferred.