Senior UX Researcher

Sana Commerce; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Senior UX Researcher to pioneer user research efforts in a fast-growing B2B SaaS environment. This foundational role will allow you to shape the user experience by collaborating with product managers, designers, and engineers. You'll lead research initiatives, establish best practices, and advocate for the customer across the organization. As the first dedicated UXR, you'll have a unique opportunity to influence product strategy and create data-informed experiences. Join a dynamic team that values diversity and offers a hybrid working policy, allowing you to make a significant impact from day one.

Benefits

Free meditation sessions

Personal therapy sessions

Career framework and growth coaching

Monthly dinners

Fun & international environment

Qualifications

• Strong experience with qualitative and quantitative research methods.
• Skilled in managing large volumes of qualitative and quantitative data.
• Comfortable collaborating with cross-functional teams.

Responsibilities

• Design and lead research studies from discovery to usability testing.
• Establish user research practice and maintain UXR operations.
• Conduct competitive and market research to inform product direction.

Skills

Qualitative Research Methods

Quantitative Research Methods

User Testing

Data Synthesis

Communication Skills

Storytelling Skills

Education

BA/BS in HCI

BA/BS in Psychology

BA/BS in Design

Tools

UserTesting

Dscout

UserZoom

Qualtrics

Figma

R

SPSS

Job description

We're looking for a seasoned Senior UX Researcher to join our growing product organization in Dubai. This is a foundational role; you'll be the first dedicated UXR in the company and will have a direct impact on how we understand and serve our users across a fast-scaling B2B SaaS platform.

As the voice of the customer, you'll collaborate closely with product managers, designers, and engineers to shape strategy, uncover insights, and build delightful data-informed user experiences. You'll not only lead research initiatives but also establish our user research practice from the ground up, including systems, processes, and culture.

Responsibilities:

• Be the customer advocate across the organization, bringing clarity and empathy to product decisions.
• Design and lead research studies using the right methodology at the right time, from discovery to usability testing.
• Partner with PMs and Designers to frame questions, plan research, recruit users, and synthesize findings into compelling insights.
• Set up and maintain scalable UXR operations: research libraries, tooling, databases, templates, and documentation.
• Help teams prioritize learning by coaching them in research practices and helping them get closer to the customer.
• Drive research enablement by training others in lightweight methods, helping democratize user insight gathering.
• Conduct competitive and market research to stay ahead of trends and inform product direction.
• Lead broader Voice of the Customer initiatives like surveys, NPS follow-ups, and customer panels.

Qualifications:

• BA/BS or higher in HCI, Psychology, Cognitive Science, Design, Anthropology, or a related field, or equivalent experience.
• Strong theoretical and hands-on experience with qualitative and quantitative research methods (e.g., interviews, ethnography, surveys, usability testing, concept testing) across the product lifecycle.
• Proficient in remote research tools (e.g., UserTesting, Dscout, UserZoom, Qualtrics); familiarity with R or SPSS is a plus.
• Experience in B2B complex platforms or EdTech environments is a plus.
• Skilled in managing and synthesizing large volumes of qualitative and quantitative data (ResearchOps experience).
• Experience with competitive and emerging tech research.
• Comfortable collaborating with cross-functional teams; excellent communication and storytelling skills.
• Familiarity with design tools like Figma is a bonus.
• Portfolio showcasing impactful research that influenced product direction or experience.

Additional Information:

What we offer:

• Working in a fun & international environment surrounded by a dedicated team.
• Being part of a fast-growing scale-up environment where you can make an impact from day one.
• Free meditation and personal therapy sessions through our esteemed partners like Calm and Openup.
• Career framework and growth coaching.
• Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly.
• Hybrid working policy.
• Monthly dinners.

Our stance on diversity & inclusion:
Easygenerator is an international company where people with diverse backgrounds are valued. Diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone's performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Apply now and be part of the team!

Remote Work:

No

Employment Type:

Full-time