Senior User Researcher

Property Finder Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the MENA region is seeking a Senior User Researcher to lead strategic research initiatives that drive product direction and enhance customer experiences. This role requires expertise in both qualitative and quantitative research methods, along with strong business acumen, to effectively influence product strategy and drive stakeholder alignment across cross-functional teams. The organization fosters a culture of collaboration, ensuring that every team member can thrive and contribute meaningfully to the real estate transformation.

Qualifications

• 8+ years of experience conducting user research in a product or design context.
• Proven experience influencing product decisions through actionable research insights.
• Excellent communication and storytelling skills for technical and executive audiences.

Responsibilities

• Lead end-to-end research initiatives, including planning and conducting studies.
• Collaborate with cross-functional teams to align research needs with business objectives.
• Communicate insights effectively through reports, workshops, and presentations.

Skills

User Research

Qualitative Research

Quantitative Research

Communication Skills

Storytelling

Data Analysis

Agile Methodologies

Education

Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design

Tools

Maze

UserTesting

Qualtrics

Optimal Workshop

Job description

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Position Summary:

We are seeking a strategic and hands-on Senior User Researcherto lead research initiatives that driveproduct direction and customer success. In this role, you will partner withcross-functional teams to deeply understand complex user needs, translateinsights into actionable recommendations, and shape the future of ourcustomer experiences. This role requires expertise in qualitative andquantitative research methods, strong business acumen, and the ability toinfluence product strategy at all levels.

Key Responsibilities:

• Lead end-to-end research initiatives: Define, plan, and conduct researchstudies using a mix of qualitative and quantitative methods to informproduct strategy and design decisions.
• Drive stakeholder alignment: Collaborate with product managers,designers, engineers, and business leaders to identify research needs andalign findings with business objectives.
• Build deep customer empathy: Develop a strong understanding of ourB2B and B2C customer segments, user roles, workflows, and pain points across the buyer and user journey.
• Communicate insights effectively: Synthesize research findings intocompelling stories and actionable insights; present to stakeholdersthrough reports, workshops, and presentations.
• Influence product development: Translate user insights into clearrecommendations that shape product roadmaps, feature prioritization,and design improvements.
• Promote a research culture: Mentor designers and researchers, evangelize best practices, and help scale user research processes within the organization.
• Leverage data: Work with analytics, sales, and customer success teamsto triangulate insights and validate findings with usage data andfeedback.
• Ensure research quality: Maintain high standards of research rigor,ethics, and relevance, especially when working with complex or sensitiveenterprise environments.

What You’ll Bring:

• 8+ years of experience conducting user research in a product or designcontext, with a strong focus on B2B or enterprise products.
• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI),Psychology, Sociology, Design, or related field.
• Expertise in qualitative research (e.g., interviews, contextual inquiry, usability testing) and solid working knowledge of quantitative methods (e.g., surveys, data analysis).
• Proven experience influencing product decisions and business outcomes through actionable research insights.
• Strong understanding of user behavior, complex workflows, and multi-stakeholder ecosystems.
• Excellent communication and storytelling skills tailored to technical andexecutive audiences alike.
• Proficiency with research tools such as Maze, UserTesting, Qualtrics,Optimal Workshop, and others.
• Experience working in agile product development teams and fast-pacedenvironments.
• Bonus: Experience working with B2B SaaS platforms, Real-estate, data-intensive tools, or regulated industries.

Our promise to talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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