Senior User Researcher

Property Finder Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Senior User Researcher to lead impactful research initiatives that drive product direction and enhance customer experiences. This role involves collaborating with diverse teams to understand user needs and translating insights into actionable recommendations. With a focus on both qualitative and quantitative research methods, you will influence product strategies and foster a culture of research excellence. Join a dynamic organization that values creativity and offers opportunities for personal and professional growth in a fast-paced environment.

Qualifications

• 8+ years of experience in user research for B2B or enterprise products.
• Expertise in qualitative methods and solid knowledge of quantitative methods.

Responsibilities

• Lead end-to-end research initiatives to inform product strategy.
• Collaborate with cross-functional teams to align research with business objectives.

Skills

User Research

Qualitative Research

Quantitative Research

Communication Skills

Data Analysis

Education

Bachelor’s or Master’s degree in HCI, Psychology, Sociology, Design

Tools

Maze

UserTesting

Qualtrics

Optimal Workshop

Job description

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 5 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Position Summary:

We are seeking a strategic and hands-on Senior User Researcher to lead research initiatives that drive product direction and customer success. In this role, you will partner with cross-functional teams to deeply understand complex user needs, translate insights into actionable recommendations, and shape the future of our customer experiences. This role requires expertise in qualitative and quantitative research methods, strong business acumen, and the ability to influence product strategy at all levels.

Key Responsibilities:

1. Lead end-to-end research initiatives: Define, plan, and conduct research studies using a mix of qualitative and quantitative methods to inform product strategy and design decisions.
2. Drive stakeholder alignment: Collaborate with product managers, designers, engineers, and business leaders to identify research needs and align findings with business objectives.
3. Build deep customer empathy: Develop a strong understanding of our B2B and B2C customer segments, user roles, workflows, and pain points across the buyer and user journey.
4. Communicate insights effectively: Synthesize research findings into compelling stories and actionable insights; present to stakeholders through reports, workshops, and presentations.
5. Influence product development: Translate user insights into clear recommendations that shape product roadmaps, feature prioritization, and design improvements.
6. Promote a research culture: Mentor designers and researchers, evangelize best practices, and help scale user research processes within the organization.
7. Leverage data: Work with analytics, sales, and customer success teams to triangulate insights and validate findings with usage data and feedback.
8. Ensure research quality: Maintain high standards of research rigor, ethics, and relevance, especially when working with complex or sensitive enterprise environments.

What You’ll Bring:

1. 8+ years of experience conducting user research in a product or design context, with a strong focus on B2B or enterprise products.
2. Expertise in qualitative research (e.g., interviews, contextual inquiry, usability testing) and solid working knowledge of quantitative methods (e.g., surveys, data analysis).
3. Proven experience influencing product decisions and business outcomes through actionable research insights.
4. Strong understanding of user behavior, complex workflows, and multi-stakeholder ecosystems.
5. Excellent communication and storytelling skills tailored to technical and executive audiences alike.
6. Proficiency with research tools such as Maze, UserTesting, Qualtrics, Optimal Workshop, and others.
7. Experience working in agile product development teams and fast-paced environments.
8. Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Design, or related field.
9. Bonus: Experience working with B2B SaaS platforms, Real-estate, data-intensive tools, or regulated industries.

Our promise to talent

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place for you to be your best self.

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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