Senior Tours & Travel Consultant

Rayna Tours; Ras Al Khaimah; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player in the travel sector is seeking a seasoned travel consultant with extensive experience in the UAE market. This role demands proficiency in managing tour packages, airfares, and complex reservations while leveraging strong connections with airlines. The ideal candidate will thrive in a dynamic environment, showcasing exceptional communication skills in both English and Arabic. Join a team that values proactive solutions and innovation, contributing to an exciting and evolving travel landscape.

Qualifications

• 5-6 years of experience in a travel agency setting in the UAE.
• Proficient in airfares, routings, and group bookings.

Responsibilities

• Manage complex international reservations and changes.
• Provide excellent customer service and support to clients.

Skills

Travel Agency Experience

Airline Connections

Tour Packages Proficiency

Fare Calculations

Amadeus Knowledge

Microsoft Office Skills

Communication Skills (English and Arabic)

Organizational Skills

Problem Solving

Tools

Amadeus

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Requirements

1. Having a minimum of 5-6 years experience with a Travel Agency in UAE.
2. Well connected to all airlines in UAE (Legacy & LCC).
3. Proficiency in tour packages, airfares, routings, transfers, group bookings, fare calculations, pricing, processing tickets, refunds, and exchanges.
4. Good knowledge of air fare policies and procedures.
5. Expert knowledge of Amadeus and highly skilled in its use.
6. Knowledge of tour products in UAE and worldwide.
7. Good knowledge of Microsoft Outlook, Word, and Excel.
8. Ability to utilize current technology and adapt easily to technological changes.
9. Must thrive in an ever-changing technical environment.
10. Proactive, solutions-oriented, and accountable consultant.
11. Excellent working knowledge of the travel industry, including application of client travel policies, procedures, and complex international reservations and changes.
12. Excellent written and verbal communication skills in English and Arabic.
13. Strong presentation skills.
14. Excellent communication skills with airlines, suppliers, and customers.
15. Ability to contribute positively in a high-touch, complex interaction environment.
16. Strong organizational and workload prioritization skills.
17. Proficient in research and root cause analysis.
18. Excellent innovator and problem solver.
19. Strong knowledge in conflict resolution, leadership strategies, supplier management, and client engagement.
20. Ability to work flexible hours and adjust shifts as needed for coverage.