Senior Therapist - Spa - Jumeirah Marsa Al Arab

Jumeirah Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

Jumeirah Group seeks a Senior Therapist for its Wellness team at Jumeirah Marsa Al Arab. The role involves providing high-quality spa treatments, overseeing therapist training, and ensuring compliance with health regulations. Ideal candidates should have 3-5 years in luxury ecosystems, relevant qualifications, and a strong service ethic. Attractive benefits include a tax-free salary, generous F&B offerings, and a robust healthcare package.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates globally

Health care package

Flights home

Accommodation

Life insurance

Functional incentives

Qualifications

• 3-5 years of experience as a Spa Therapist in luxury hospitality.
• Qualified to NVQ Level 3 or equivalent.
• Strong interpersonal skills and ability to handle queries.

Responsibilities

• Perform spa treatments to the highest standards.
• Ensure therapists are prepared for guests and handle complaints.
• Maintain clean and safe spa environment in line with regulations.

Skills

Customer Service

Cultural Diversity Awareness

Relaxation Techniques

Education

NVQ Level 3

BTEC

CIDESCO

Body Therapy NVQ Level IV

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.

About the Job:

An opportunity has arisen for a Senior Therapist to join our Wellness team at Jumeirah Marsa Al Arab.
The main duties and responsibilities of this role:

• Perform spa treatments to the highest standards, ensuring adherence to protocols and providing professional service.
• Ensure therapists are prepared for guests, conduct consultation questionnaires, and handle complaints or queries effectively and professionally.
• Maintain a clean and safe spa environment in line with regulations, ensuring adherence to SOPs and UAE regulations.
• Oversee therapist training paths, maintain treatment room standards, and participate in continual training with product houses.
• Keep treatment costing and inventory par stock updated, minimize waste, and ensure the "Cost of sales" aligns with budget.
• Achieve retail sales targets through personal prescriptions, provide beauty demonstrations, and maintain product knowledge.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• 3-5 years of work experience as a Spa Therapist preferably within luxury hospitality or luxury customer service
• Qualified to NVQ level 3 or equivalent BTEC, BABTEC, CIDESCO or body therapy NVQ Level IV.
• Adaptability and appreciation of cultural diversity
• Ability to make guests feel relaxed and provide an immersive wellness experience

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.