Senior Technician – Trading Enterprise

Nextel Systems Ltd; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company in Dubai's automotive sector, where you'll play a critical role in ensuring customer satisfaction through quality servicing and repairs of various vehicles. This position requires a strong background in diagnostics and customer service, with a focus on delivering established standards in a dealership workshop environment. If you have a passion for automotive care and possess the necessary skills to communicate effectively and analyze repair needs, this opportunity is perfect for you. Become part of a dynamic team dedicated to excellence in vehicle maintenance and customer experience.

Qualifications

• Minimum of 2-4 years experience in dealership workshop.
• Ability to analyze customer requests and perform repairs.

Responsibilities

• Ensure customer satisfaction through quality servicing and repairs.
• Identify customer requests and refine the diagnostic process.

Skills

Diagnostic Skills

Customer Service

Analytical Skills

Communication Skills

Interpersonal Skills

Education

Trade related certificate/diploma

Job description

As part of our Automotive team in Dubai, you will be responsible for ensuring customer satisfaction by performing quality servicing and repairs on Passenger Sedans and 4 wheel drive vehicles, so as to return them to the manufacturer’s specifications.

You will be responsible for identifying customer’s requests, analyzes them, and refines the diagnostic process. You will also perform the requested work, in observance of the manufacturer’s methods (recommendations and operating procedures).

Requirements

You should possess Trade related certificate/diploma and should have at least a minimum of 2-4 years of related experience working a dealership workshop and repair section of Japanese/American or European cars such as Volvo, Jeep, Chrysler & Dodge. You should have ability to provide established standards of Customer Service through diagnostic ability and assessment of car repairs/maintenance.

You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.